Printed from http://www.electronista.com

Lenovo, Asus top Rescuecom report, Apple fourth

updated 06:46 pm EDT, Mon October 29, 2012

Samsung drops to third in reliability report

Rescuecom has published its new computer reliability ratings for the third quarter of 2012, and Lenovo has returned to the top spot among manufacturers. The report, based on data collected from the market shares of PC manufacturers and computer support provided by manufacturers, found the Chinese company's products to be the most reliable, followed by Asus, Samsung, Apple, and Toshiba. For the first quarter of 2012, Lenovo topped the ratings but lost the position to Samsung in the second quarter.

Machines from Lenovo accounted only for 2.1 percent of service calls to 1-800-RESCUE-PC, despite the manufacturer's 8.3 percent share of the United States market. ASUS' machines, with a 5.4 percent market share in the US, accounted for three percent of Rescuecom's computer repair contacts. The two companies scored 402 and 180, respectively, on Rescuecom's reliability score.

Samsung's 1.9 percent share of US computers accounted for 1.2 percent of Rescuecom's service calls, netting it a reliability rating of 168.

Apple remained in the fourth place spot for the third consecutive quarter. The Cupertino company's score has improved from 130 points in the last report to 160 points this time around. Its 12.5 percent market share accounted for 7.8 percent of Rescuecom's repair calls.

The other companies listed were, in order, Toshiba, HP, Dell, Acer, and Sony. Sony computers scored the lowest, with a reliability rating of 26.



By Electronista Staff
Post tools:

TAGS :

toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Sponsor

Recent Reviews

D-Link Wi-Fi Smart Plug

Home automation fans have been getting their fair share of gadgets and accessories in the last few years. Starting with light bulbs, a ...

Razer Kraken Pro headset

Gaming headphones are a challenge to get right, for a long list of reasons that are unique to the consumer buying them. Some shoppers ...

Patriot Aero Wireless Mobile Drive

Regardless of how large a tablet you buy, you always want more space. There's always one more movie or another album you'd cram on, if ...

Sponsor

toggle

Most Commented

 
toggle

Popular News