Printed from http://www.electronista.com

FCC mandates AT&T pay back forcibly-migrated data users [U]

updated 10:50 pm EST, Tue November 6, 2012

Users moved from pay-as-you-go data to monthly

(Updated with statement from AT&T) Late Tuesday, the FCC announced that it is compelling AT&T to recompense customers who had been forced from a pay-as-you-go wireless data plan to a monthly contracted plan. The FCC reports that it has spent a year investigating consumer complaints, and that AT&T had applied the new monthly plan to customers who had moved or replaced devices under warranty or insurance.

AT&T has agreed to issue the refunds up to $30 per month for the unwilling shift, and will pay $700,000 to the US Treasury "voluntarily." According to the FCC's statement about the agreementm "AT&T has also agreed to an extensive compliance plan, which includes consumer notification, training of customer care representatives, and periodic compliance reports."

Customers will be informed on a future bill if they qualify for the payments. Any existing devices that can be replaced on the "grandfathered" pay-as-you-go plan list will be identified, and the consumer will be allowed to move qualified devices back to the previous data plan or stay on the monthly plan.

Update: An AT&T spokesperson noted that the decree affects less than three in 10,000 wireless customers, and most had been contacted and refunded at that time. In addition, the spokesperson said that "based on a review of our refund process, we believe a vast majority of those customers affected by the billing error have already been made whole. But as part of the decree, we'll be providing a bill-page notice to affected customers, offering refunds, and giving them the option to return to a data pay-per-use plan, or to have a data block applied to their phone."



By Electronista Staff
Post tools:

TAGS :

toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Advertisement

Recent Reviews

Brother HL-L8250CDN Color Laser Printer

When it comes to selecting a printer, it's not exactly something most people put a lot of thought into. Printers are often touted as f ...

Moshi iVisor AG and XT for iPad Air 2

Have you ever tried to put in a screen protector that relies on static to cling to the screen? How many bubbles and wrinkles does it h ...

Epson PowerLite Home Cinema 3500 projector

Trying to find the perfect projector for a home theater can be tricky, as there are bountiful options on the market from a large numbe ...

Advertisement

toggle

Most Commented

 
toggle

Popular News