Printed from http://www.electronista.com

Range of hardware issues reported with Surface

updated 03:33 pm EST, Fri November 9, 2012

Touch Cover splits, audio issues reported in forums

Just a few weeks after the launch of the Surface RT tablet, some owners of the device are beginning to notice flaws in the both its operation and its hardware. A number of threads on Microsoft's support forums point out random muting and audio stuttering on some units while Surface is in use or in on standby. Other users have reported that the Touch Cover attachment -- one of Microsoft's main selling points for the device -- may be prone to splitting and fraying. Retail sources close to Microsoft tell Electronista that the return rate on Touch Covers could be as high as one in five.

Electronista's source, a Microsoft retail employee, said that the tablet had seen brisk sales in the weeks since its release. Recently, though, customers have begun returning the Touch Cover, and internal service documentation seems to indicate that about one out of every five Touch Covers is experiencing this hardware issue.

Microsoft according to The Guardian, is replacing faulty covers for free. In a statement to ZDNet, Microsoft acknowledged the issue, saying that they are aware of "a small number of instances of material separation."



By Electronista Staff
Post tools:

TAGS :

toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Advertisement

Recent Reviews

Lenovo Yoga Tablet 2 (Android, 10.1-inch)

Lenovo is building a bigger name for itself year after year, including its devices expanding beyond desktop computers. The company's l ...

Brother HL-L8250CDN Color Laser Printer

When it comes to selecting a printer, it's not exactly something most people put a lot of thought into. Printers are often touted as f ...

Moshi iVisor AG and XT for iPad Air 2

Have you ever tried to put in a screen protector that relies on static to cling to the screen? How many bubbles and wrinkles does it h ...

Advertisement

toggle

Most Commented

 
toggle

Popular News