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Apple Australia ups warranties to two years, but keeps quiet

updated 11:40 am EDT, Mon March 18, 2013

Some Apple workers allegedly told not to talk about new rights

Apple has extended the default warranty on its products in Australia from one year to two years, but retail staff are being told not to advertise that fact, the Sydney Morning Herald reports. In January 2011 a new Australian Consumer Law came into force, mandating that many products come with a warranty of "reasonable" length, even if a manufacturer's stated warranty has expired. What constitutes a reasonable length has been left flexible, but the country's Competition and Consumer Commission recommends that for a product like an expensive TV, the period can be up to two years.

The Herald notes that when people have brought Apple devices in for service since the beginning of 2011, they have often had to pay for repairs or replacement despite being within ACL boundaries, simply because they were outside a one-year period and hadn't paid for AppleCare. Some people have tried to assert their rights, but have have frequently lost their battles to get free service from Apple or third-party resellers. Apple has posted a notice on its website acknowledging its responsibilities, but the Herald says it has seen an email memo circulated at an Apple Store telling staff not to talk to shoppers about the extended statutory warranty.

An Apple spokeswoman, Fiona Martin, has refused to comment on the matter. The company has faced similar accusations before: in Italy, it recently received multiple fines for ignoring European warranty laws, since for some time it continued to market AppleCare as being necessary for two years of coverage. European law is stricter than Australia's, specifically requiring two years by default.



By Electronista Staff
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Comments

  1. msuper69

    Professional Poster

    Joined: 01-16-00

    Big deal....

    Most Apple products last much longer than 2 years.
    I've bought many Apple stuff over the last 20 years or so and the only one that has broken down completely is my original PowerBook G4 which lasted 10 years before becoming unusable.

  1. mojkarma

    Fresh-Faced Recruit

    Joined: 10-13-11

    Big deal...

    Yes, Apple products are generally of high quality. But that doesn't mean that there are no faults. Unfortunately, the time machine as an example is a faulty designed product with thousands of broken units world wide and Apple still sells that crap. My has broken two times. Both after the warranty period. The last time the HD has broken. After less than 4 years of usage.

  1. Spheric Harlot

    Clinically Insane

    Joined: 11-07-99

    There was an extended repair program for Time Capsules that covered dying power supplies for at least three years, IIRC

  1. martinX

    Fresh-Faced Recruit

    Joined: 09-30-08

    Not a default or statutory warranty increase

    This isn't a statutory warranty change, but a policy change. Australian consumer law says something should be expected to work for a "reasonable amount of time", e.g. a fridge shouldn't die in a year, or a mower in 6 months. This is over and above what the manufacturer's stated warranty covers. What is a "reasonable amount of time" is undefined, but good manufacturers usually come to the party. What Apple has done is to ensure that if someone brings a device to an *Apple Store*, they will get looked after. This takes it out of the hands of third-party repairers, which in turn generates good will directly for Apple. And gives them an opportunity to upsell...

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