Printed from http://www.electronista.com

Google apologizes for Gmail delays, blames 'dual network failure'

updated 12:25 pm EDT, Tue September 24, 2013

Some messages delayed by hours

Google has apologized for Gmail problems that plagued many accounts for up to 11 hours on Monday. Simultaneous but unrelated network failures affected 29 percent of all messages sent through the company's servers. The average delay was only 2.6 seconds, however 1.5 percent of the messages were delayed by more than two hours.

"The message delivery delays were triggered by a dual network failure," Google said in a statement, as quoted by TheNextWeb. "This is a very rare event in which two separate, redundant network paths both stop working at the same time."

The company quickly worked to restore network capacity, clearing most of the message backlog by 1pm PST and fully restoring service by 4pm PST. The problems are said to have been limited to message delays, however some users reported additional problems reading attachments and accessing older messages.

Google promises to beef up its network and backup capacity over the next few weeks, with the aim of reworking the system to protect against another dual-network failure. The company is also taking a closer look at its internal practices to "more quickly and effectively respond to network issues."



By Electronista Staff
Post tools:

TAGS :

toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Sponsor

Recent Reviews

Samsung Galaxy S 5

The Samsung Galaxy S5 might be the phone that Android users have been craving for some time. Information coming out of Mobile World Co ...

STM Trust technology bag

The search for a good messenger bag that doubles as a laptop bag is something many travelers find themselves facing at least once. Bet ...

PenClic Bluetooth mouse

Windows 8 aside, computer users have been trained that a mouse is the proper way to navigate through the desktop for many years now. T ...

Sponsor

toggle

Most Commented

 
toggle

Popular News