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Faulty SSDs force 2012 MacBook Air recall program

updated 03:35 pm EDT, Sat October 19, 2013

Apple starts recall, replacement program for MacBook Airs

Faulty flash drives in Apple's 2012 MacBook Air models has led to the computer maker posting a notice on its site that some owners of those devices should bring their computers to have the component replaced. Affected models include 64GB and 128GB MacBook Air units sold between June 2012 and June 2013. The announcement comes on the heels of a firmware update for MacBook Airs that was issued earlier this week.

Apple noted at the time of the update that "a small percentage of flash storage drives in these MacBook Air models have an issue that may result in data loss," and the company encouraged owners of those devices to update their firmware.

Those users that run the firmware update and are directed to Apple's support page are urged to bring their devices in to an Apple Retail Store or an Apple Authorized Service Provider, or to call Apple Technical Support. Owners of affected drives should not install any operating system updates or new applications. Instead, they should regularly back up their data until they have received a replacement drive.

Before bringing their devices in for service, Apple recommends that users back up their data.

The SSD replacement program is available worldwide, but it does not extend the standard warranty coverage of the MacBook Air. The program covers affected MacBook Air for three years after the first retail sale of the unit. Apple will continue to evaluate service data and will provide further updates to this program as needed.



By Electronista Staff
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Comments

  1. jfgilbert

    Fresh-Faced Recruit

    Joined: 01-19-10

    No mention of who made the faulty drives?

  1. magicbumone

    Junior Member

    Joined: 05-02-07

    I heard toshiba drives are faulty. Although I have toshiba in my MBA and not having any issues. Its only a small percentage that having issue.

  1. EstaNightshift

    MacNN Staff

    Joined: 07-19-12

    It's all Toshiba, but not all Toshiba drives are affected.

  1. FireWire

    Mac Elite

    Joined: 10-03-99

    Why change the original article? The first one was more accurate and less alarmist and also it made it clear it was not Apple's fault. It simply said that there was a patch and in a few cases, users may be invited to exchange their SSD if it was unfixable, and also mentionned that the problem was with Toshiba drives. It also said Apple would exchange the drive even if the machine was out of warranty.

  1. Spheric Harlot

    Clinically Insane

    Joined: 11-07-99

    What original article was changed, and how?

    There was a report on the firmware update. This is on Apple's Extended Repair Program.

  1. Grendelmon

    Dedicated MacNNer

    Joined: 12-26-07

    FireWire, it was Apple's fault since their QA didn't do their job when they put these machines together.

  1. Spheric Harlot

    Clinically Insane

    Joined: 11-07-99

    Probably not.

    It's Apple's RESPONSIBILITY to fix this for the customer.

    They cannot really be "faulted" for an obscure bug in firmware that results in components failing to perform in accordance with what Apple paid their supplier for.

    That's like blaming the laptop buyer for his laptop failing on the job. It's his responsibility to deal with the consequences if something goes wrong, but it's certainly not his fault if something breaks that he bought on the promise that it would be up to the job.

  1. EstaNightshift

    MacNN Staff

    Joined: 07-19-12

    Originally Posted by FireWireView Post

    Why change the original article? The first one was more accurate and less alarmist and also it made it clear it was not Apple's fault. It simply said that there was a patch and in a few cases, users may be invited to exchange their SSD if it was unfixable, and also mentionned that the problem was with Toshiba drives. It also said Apple would exchange the drive even if the machine was out of warranty.



    The original article is still up - this is a admittedly related, but separate article. Shortly after the firmware update was posted, Apple upgraded the issue to a full-on REA, rather than a "Oh, we'll replace your unit if you still have problems."

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