updated 07:33 pm EST, Mon December 9, 2013
Settlement offer includes comprehensive gag order preventing follow-up
Following a fire that severely damaged a YouTube user's Samsung Galaxy S4, the user -- known as "Ghostlyrich" -- posted a video complaining about the defect and potential danger. The Korean manufacturer, in a reply, demanded proof that the device was damaged in the manner that the user reported, prior to any replacement or repair offer being made. "Ghostlyrich" uploaded a second video in response showing the damage, with a melted case and visibly damaged internal hardware. In a settlement offer mailed to the user, Samsung demanded the video be removed before it would send out a replacement, with other extreme terms for settling the case.
Ghostlyrich claimed that he plugged in the phone prior to retiring for the night, and woke up to a charred plastic smell. He allegedly used an official Samsung charger and cable, and showed both on the original video.
"Ghostlyrich" said that he had no problem with removing the original video, but refused to agree to the remainder of Samsung's terms, which included never discussing the incident with anyone. He then posted another video discussing the situation so far. The original video garnered 120,000 views. The "retaliation" video has been viewed 475,000 times after some technology press coverage.
"Ghostlyrich" contrasted a positive service response with a previous service problem he had with an Apple iPhone, Microsoft's reasonable response to a "red ring of death" Xbox, and then Samsung's legal response to the burned phone. He noted that Samsung demand that he "take responsibility" for the phone catching fire, and further demanded that he not discuss the settlement in any way, with any person, including further videos. "Ghostlyrich" has obviously violated the proposed terms of the settlement, with no further response from Samsung at this time.
Below is the response video to Samsung's legal response. The video contains foul language.