Printed from http://www.electronista.com

Dropbox outage caused through buggy maintenance, not hackers

updated 10:11 am EST, Mon January 13, 2014

Cloud storage service distances itself from hacking reports

A service outage endured by Dropbox over the weekend was caused by human error rather than malicious intent, the company has revealed. The service issues, which affected some users for close to 48 hours, stems from a mistake made during routine maintenance work, with the company distancing itself from suggestions that the outage was caused by hackers.

"On Friday evening our service went down during scheduled maintenance," starts a post on the company's Tech Blog about the issue, pinning the fault on a "subtle bug" in an upgrade script. Dropbox stresses that user files were not at risk during the outage, as the affected databases did not contain file data, but instead are used for a number of features, such as its API and camera uploads. While most of the recovery came from backups within 3 hours, the size of some databases prolonged the core service's return until late on Sunday.

Dropbox


Another post on the main company blog by Aditya Agarwal, VP of Engineering, reinstated that it was a bug not an intrusion. "Your files were always safe, and despite some reports, no hacking or DDOS attack was involved." A hacking group by the name of 1775Sec initially claimed responsibility for the downtime on Twitter, though it later said it was a hoax.



By Electronista Staff
Post tools:

TAGS :

toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Sponsor

Recent Reviews

IDrive cloud backup and sync service

There are a lot of cloud services out there, and nearly all of them can be used for backing up key files and folders. A few dedicated ...

Asus Chromebook C300

When Chromebooks hit the market back in 2011, consumers didn't know what to do with them. The low-cost laptops, powered by Google's Ch ...

Plantronics BackBeat Pro Bluetooth headphones

Looking for a pair of headphones that can do everything a user requires is a task that can take some study. Trying to decide on in-ear ...

Sponsor

toggle

Most Commented

 
toggle

Popular News