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Aereo stops new customer sign-ups in New York over capacity issues

updated 02:53 pm EST, Fri January 31, 2014

More capacity being installed before Aereo welcomes more subscribers

Cloud-based DVR startup Aereo is no longer accepting new subscribers in New York, the company has confirmed. The service, which offers local television broadcasts over the Internet to users, has apparently run out of capacity and cannot take on any more customers in the market, though other markets including Cincinnati, Boston, and Houston, are unaffected by the issue.

Details provided by DSLReports reveal that customers signing up in New York will receive a notice thanking them for their interest, and that it is "currently sold out" in the area. An e-mail from the company states it is adding more capacity to its existing markets, with new customers set to be notified when they can sign up for an Aereo account once it has been installed.

Aereo antenna array
Aereo antenna array


It is not clear what exactly is causing the capacity issues, but initial speculation points towards Aereo's miniature antenna array. Each antenna apparently uses between five and six watts of power, with the large numbers used potentially causing a power issue. This may not be the case though, as Ars Technica was told by the company that it needs more antennas and supporting hardware to add more customers. CEO Chaitanya Kanojita also confirmed the capacity issue on Twitter, reiterating the plan of reopening after the deployment of more hardware.

The capacity issues are the latest problem for Aereo, as it was revealed earlier this month that the company has to defend itself at the US Supreme Court, as part of its ongoing legal battles with the US broadcasting industry.



By Electronista Staff
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