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Mayday feature puts Amazon on top of 2014 Rescuecom chart

updated 02:33 pm EST, Tue February 18, 2014

Lenovo score drops

Amazon has shot to the top of Rescuecom's latest annual Computer Reliability Report, according to a press release. The company achieved a score of 7,590, vastly outdoing Samsung, which came in second with 768. Rescuecom determines reliability rankings by comparing computer and tablet vendors' marketshares with the numbers of repair calls its Level 3 technicians handle.

Amazon's score is thought to be linked to Mayday, a feature on the most recent versions of the Kindle Fire. It allows people to get live tech support directly from their tablet, including handing over remote access if necessary; this may be mitigating some problems, even though Mayday only offers first-tier support.

Apple holds third place on the chart, with a score of 296. The only major shift apart from Amazon belongs to Lenovo, which dropped to 151 points. Trailing behind are ASUS (96), Toshiba (59), HP (41), Dell (39), and Acer (9).



By Electronista Staff
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Comments

  1. Ppietra

    Fresh-Faced Recruit

    Joined: 01-12-05

    There is something really wrong with this analysis!
    They use sales marketshare to calculate reliability, but that is very different from devices in use distribution, which is what they are trying to estimate!
    They also mix tablets with computers, but the problems that might happen are different and people try to solve them differently!

  1. nowwhatareyoulookingat

    Fresh-Faced Recruit

    Joined: 07-13-09

    it sounds like Rescuecom isn't part of Amazon's tech support chain, so they only get people that either call the wrong number for support, or call the 'other' company about interaction problems between the Amazon device and the 'other' device.

    So it amounts to being a number without any real credibility. "We don't handle support for this device, so from our perspective, it appears to have no problems"

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