Printed from http://www.electronista.com

Sprint closing 55 stores, 150 repair centers in cost-cutting scheme

updated 07:46 am EDT, Fri March 21, 2014

Total of 330 technical consultants will lose jobs at Sprint

Sprint is closing a number of its stores and repair centers, in an effort to reduce its expenditure. Part of cuts revealed by Sprint in January, the SoftBank-owned carrier laid off a total of 330 technical consultants, shutting down 150 service and repair centers in the process, as well as closing 55 stores deemed to be performing under expectations.

Before the lay-offs, Sprint had between 2,000 and 2,500 technicians across the United States, a company representative told CNET, and it will not be the last of the cuts. The carrier previously advised to the Kansas City Star it would be cutting roles in customer care centers and unprofitable or low-profit retail stores, with an update this week revealing it will be getting rid of around 1,550 customer service jobs.

Sprint representative Mark Bonavia told the report the cuts would disturb the customer experience as little as possible. Not all stores can service a customer's phone at the location, so customers will be sent to an alternate "sister store" up to a 45-minute drive away. "We wanted to drive traffic to service and repair centers that were strong, and close ones that didn't operate as well," advised Bonavia.

Its most recent quarterly results showed the carrier was still operating at a loss of over $1 billion, though it still manages to retain a subscriber count of 53.9 million in the quarter, and counts smartphones as making up 95 percent of postpaid sales.



By Electronista Staff
Post tools:

TAGS :

toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Sponsor

Recent Reviews

Adesso Xtream S3B Bluetooth speaker

Finding a speaker purpose-built for a specific need is challenging. Even when a Bluetooth speaker can be paired with a mobile device, ...

JBL Synchros E40BT headphones

For all the different configurations of headphones on the market, it's always a tough choice for buyers to get something that is just ...

Razer Taipan mouse

The list of gaming devices is growing larger with each passing day. A large number of companies have entered the gaming input arena, a ...

Sponsor

toggle

Most Commented

 
toggle

Popular News