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Microsoft changes Xbox Live Gold policy for refunds after June update

updated 05:30 pm EDT, Wed May 14, 2014

Customers can submit for pro-rata refund after update through August 31

Customers that have paid an Xbox Live Gold subscription for media streaming services on either the Xbox 360 or Xbox One have some recourse in June when entertainment apps no longer require an active subscription. Microsoft has issued an update to their frequently asked questions that addresses possible refunds for those that no longer need the service.

"Once the Xbox One and Xbox 360 system updates become available in June, Xbox Live Gold members who purchased a paid membership before that day can cancel and receive a pro-rata refund of any unused remaining days between the date of cancellation and the date their paid Gold membership ends," says Microsoft.

Any cancellation request must be made prior to August 31 according to the update from the company. The Gold account must also have been activated prior to the June update to be eligible for the refund. Users of the service seeking money back after cancellation are being asked to request the refund through the company's online support system once the update goes live.

An Xbox Live Gold subscription will still be required for many of the Xbox related services and multiplayer gaming. The policy change will give consumers that used to console only as a media device an option to recoup some money, even if it is only a pro-rated portion of the yearly fee. The refund is said to take six to eight weeks for processing.



By Electronista Staff
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