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Nest recalls over 440,000 Protect alarms due to Wave feature issues

updated 06:23 pm EDT, Wed May 21, 2014

CPSC announces recall over feature concerns follows company's sale stoppage

Nest, the smart house device company purchased by Google in January, is recalling all of its Protect devices over concerns that the alarm won't sound properly. The recall covers all of the approximately 440,000 Protect units sold to retailers so far, according to the recall listing from the Consumer Product Safety Commission (CPSC). The company had announced in April that it would halt sales of the smoke and carbon monoxide alarm over issues with one of its features.

The recall stems from the same problem Nest had with the devices over its Nest Wave feature when it stated it would halt sales of the device. The Wave feature gives users a way to quickly turn off the device by waiving their hands in front of it, a addition welcomed by those having to climb to on chairs to silence fire alarms over burnt food. Concern over other events in an emergency being confused as a waving motion, possibly triggering the shut off the device, is at the heart of the recall.

Even though a recall was issued by the CPSC, the devices don't necessarily need to be send back to Nest for repairs. Protect owners can continue to use the devices as long as they download an update to the devices that Nest issued April that disables the Wave feature.

Talking with Techcrunch, a spokesperson for Nest told the publication that "nothing has changed since our initial announcement last month and in fact, we'll be bringing Nest Protect back on the market in a few weeks."

No reported injuries or property damage has been connected to the units or the Wave feature, according to the recall.



By Electronista Staff
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  1. daqman

    Junior Member

    Joined: 09-15-00

    It's a pity because that's exactly why I bought my Nest alarm in the first place. When my house was built they mounted a smoke alarm on the ceiling just outside the kitchen doorway (open plan so no actual door). It's a high ceiling so you can't reach the reset button on a regular smoke alarm but burnt toast or cooking bacon would set it off. Waving at the Nest worked just fine. Now I'm back to where I started except that the Nest has a few other features. For example it has a rechargeable backup battery so no 9v to change twice a year, a pain with the high ceiling. Also I can look on my iPhone when I'm away from home and see at least that the house isn't burning down.

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