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Apple raises prices on out-of-warranty iPhone 6 repairs

09/20, 1:53am

Now set at $299 for iPhone 6, $329 for iPhone 6 Plus

In a new note on its repairs webpage, Apple has raised prices on out-of-warranty repair costs for the new iPhone 6 and iPhone 6 Plus. Apple has not, however, increased prices on its $99 AppleCare+ warranty, which adds a second year of coverage and allows two "accidental damage" repairs with a set $79 service fee for each incident. The new OOW repair pricing, at up to $299 and $329 for the iPhone 6 and 6 Plus respectively, is between $30 and $60 higher than the iPhone 5 family price.

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Forums: new iPhone and iOS 8 first impressions

09/19, 3:49pm

new iPhone and iOS 8 first impressions

As the long lines outside of Apple stores world-wide finally start to move, and new iPhones start landing in the hands of Mac fans everywhere, MacNN forum-goers with phones in-hand begin to post their first impressions in the thread titled "Incoming iPhone" which was started late last week. Also today, reports are starting to come in that iOS 8 is a bit sluggish and buggy, with some even stating that it's the worst release yet. Of course, people always say that.

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Safari 7.1 adds support for DuckDuckGo, improved Yahoo security

09/18, 12:59pm

Follows a day after 7.0.6

Despite v7.0.6 being released just yesterday alongside OS X 10.9.5, Apple has released another version of Safari for Mavericks, 7.1. The release mainly follows in the steps of its iOS 8 sibling, introducing secure search site DuckDuckGo as an alternative to the likes of Google or Yahoo. Security for Yahoo searches has been improved, as entries into the search field are now encrypted.

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Apple acknowledges HealthKit bug, promises fix

09/17, 5:03pm

Compatible titles should return to App Store by end of September

Apple has confirmed the existence of a bug in HealthKit that resulted in the removal of related apps from the App Store. In an email to the Financial Times' Tim Bradshaw, the company states that it has "discovered a bug that prevents us from making HealthKit apps available on iOS 8 today. We're working quickly to have the bug fixed in a software update and have HealthKit apps available by the end of the month."

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HealthKit problem prompting Apple to pull some third-party apps

09/17, 1:04pm

'No ETA' for fix

An unspecified, last-minute problem with HealthKit is prompting Apple to pull some compatible apps from the App Store, developers say. The developer of CARROT Fit, Brian Mueller, says that he received a phone call from Apple explainingadds on Twitter.

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Near-complete OS X 10.9.5 being seeded internally, sources say

09/16, 1:43pm

Hints at imminent public launch

OS X 10.9.5 is already being seeded within Apple, say several sources working for AppleCare. The step is believed to be an immediate precursor to launching the update for the public, since AppleCare staff need to be familiar with the update in order to troubleshoot it. Furthermore, iOS 8 is being released tomorrow, and Apple often clusters major software updates.

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Apple updates OS X Server 3.2 developer preview

09/16, 1:03pm

Finished code will likely be last Server release for Mavericks

Apple is seeding another preview of OS X Server 3.2 to developers. Changes are so far unknown, but the code is listed as build 13S5179. Server 3.2 is intended for Macs running OS X Mavericks, particularly 10.9.4 or later.

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Apple creates custom tool for removing U2 album from iTunes accounts

09/15, 3:22pm

Automatic downloads annoying some users

Responding to complaints, Apple has created a special web tool for removing U2's Songs of Innocence album from an iTunes account. Users must sign in with an Apple ID, and the company cautions that once the album is removed, people must purchase it if they want it again. The record is still free until October 13th.

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Apple seeds third public, eighth developer previews of OS Yosemite

09/15, 2:44pm

Little time left before gold master ships

Apple has released a third public beta of OS X Yosemite, as well as an eighth developer preview. Both are available through the Mac App Store; for the former people must be participants in the AppleSeed program, and for the latter users must be registered developers. So far, any changes beyond bugfixes have yet to be discovered.

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National Federation of the Blind sues Uber over refused rides, abuses

09/13, 1:08pm

One complaint alleged service dog transported in trunk of driver's car

Ride sharing service Uber is being sued by the California branch of the National Federation of the Blind for mistreatment of the disabled. The complaint, filed in the Northern California District Court, alleges refusal of rides to blind persons with service dogs, abandonment of blind travelers in harsh weather conditions, and cancellation fee being charged after being refusing to transport blind riders. Additionally, there is one report of a Uber ride share driver putting a service dog in the trunk of the car, with the driver refusing to pull over and rectify the situation when the passenger realized where the dog was riding.

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New iPhone 6 preorders affected by infrastructure glitches

09/12, 3:44pm

Timeouts, rejected credit card charges among problems

A number of people trying to place early preorders for the iPhone 6 and 6 Plus have been met with technical issues. Shoppers are complaining, for instance that they were initially unable to buy unlocked T-Mobile or AT&T models. Apple servers in fact appear to have had problems connecting to carrier servers, forcing the company to issue reservation numbers via email that people could use to complete an order within the next 24 hours.

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Forum Roundup: Apple Watch…why bother?

09/12, 3:40pm

Apple watch…why bother?

As everyone knows by now, this week Apple took the wraps off their latest creation -- the Apple Watch. While there was much hype about this device leading up to its release, some MacNN forum-goers don't seem to think there is much reason to get this particular device over the competition, as is discussed in the thread titled "Apple watch…why bother." One Mac Elite wonders if the Apple Watch will be on display in stores before it is available for sale.

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AppleCare+ plans launch in Australia

09/10, 12:34pm

Priced at A$129 each, service fees vary per device

As anticipated, Apple has introduced AppleCare+ plans to Australia. Separate plans cover the iPhone, iPad, and iPods. Each plan is priced at A$129, but has different service fees for accidental damage. The iPhone fee is A$99, whereas it's just A$65 for an iPad. iPods are subject to a A$45 fee.

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Sixth OS X 10.9.5 beta seeds to developers

09/05, 2:40pm

Testing areas unchanged

A little over a week after the last one, Apple has issued a new beta of OS X 10.9.5 to developers. Listed as build 13F31, no significant changes appear to have been made. Areas of testing focus remain set on Safari, Gatekeeper, graphics, Thunderbolt, and USB/USB smart cards. It remains unclear how close Apple is to pushing out the final version of 10.9.5 to the public.

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AppleCare+ headed to Australia in 'coming weeks'

09/05, 1:44pm

Could be harbinger of expansion to other countries

AppleCare+ plans should be on sale in Australia in the next few weeks, a source says. Apple Store workers are expected to start sales training within days. Unlike regular AppleCare plans, AppleCare+ options include reduced fees for fixing accidental damage to iPhones and iPads. It's not clear what those fees might be in Australia, nor what the overall plans will cost.

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Forums: Yosemite on old Mac Pros, repurposed iBooks and more

09/05, 11:15am

Yosemite on old Mac Pros, repurposed iBooks and more

Yesterday in the MacNN forums, Mac Elite "schalliol" informed fellow forum-goers of a plan he had to run Yosemite on an old Mac Pro after finding information about the Chameleon bootloader, and wonders if anyone else has already done this. "Waragainstsleep" is considering a custom modification that consists of an iPad in a clamshell iBook, stating that it "would actually be a pretty cool iPad case."

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Sources: iOS 8.0.1 already in preparation for testing partners

09/05, 10:37am

Likely to fix leftover glitches

Even though iOS 8 has yet to be released, Apple is already on the verge of seeding iOS 8.0.1 to its testing partners, sources say. The firmware is expected to be seeded shortly, and carry unspecified enhancements to iOS 8.

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Apple online stores again down for some users for second time [U]

09/04, 7:56pm

App and Media stores, iTunes Match and Radio unavailable to some users

[Update: problems resolved as of approximately 7:45PM ET] For the second time in as many days, Apple's online stores are unavailable for an undetermined percentage of users. The current outage, which began around 4:30PM ET and is ongoing, is affecting the both the iOS and Mac App Stores, the iBookstore, and a variety of iTunes services such as iTunes Match, iTunes in the Cloud, iTunes Radio and the iTunes Store. Other iCloud services, such as Siri, email, FaceTime and syncing services are not affected.

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Five-hour iTunes Stores downtime fixed, no explanation provided

09/03, 12:37am

Customers of iTunes Music, App Store, Mac App Store and iBookstore affected

Apple's non-Apple Store commerce sites suffered some major downtime on Tuesday, with the App Store, iBookstore, Mac App Store and iTunes Music Store being inaccessible for nearly five and a half hours for some (but not all) users, from approximately 6:30PM to midnight Eastern time. During the outage, users were in some cases able to load the product pages of the sites, but unable to do anything else, while some others reported normal operations.

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Forums: new channels on Apple TV and more

09/02, 12:09pm

new channels on Apple TV and more

With the long holiday weekend, and kids heading back-to-school, the last few days have been rather quiet in the MacNN forums. Forum members continue to discuss price differences between SSDs and HDDs in the thread titled "Hard Drive Ripoffs" started by "reader50" late last week. Moderator "P" noticed new Apple TV channels appearing in Sweden, and wonders if there have been more channels added in other regions as well.

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Apple 'investigating' if leaked celebrity pics came from iCloud

09/01, 6:00pm

Further evidence undermining claims pictures were stolen from Apple's servers

Even as Apple on Monday issued a terse statement saying only that "we take user privacy very seriously and are actively investigating this report," concerning the leak of compromising images from 101 celebrities, the 4chan poster who released the compromising images and video has now admitted that the pictures come from a variety of sources. In the meantime, Apple has patched a potential security flaw that could have allowed attackers to brute-force their way into obtaining weak iCloud passwords.

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Forums: Hard Drive ripoffs, new Apple TV channels and more

08/29, 2:19pm

Hard Drive ripoffs, new Apple TV channels and more

This week in the MacNN forums, Administrator "reader50" started a conversation about hard drive prices after making an observation about how generic hard drive prices haven't dropped in price the way they should have over the last 4 years. Yesterday Junior Member "anselm" had a few questions about using FileVault in OS X 10.9.

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Fifth OS X 10.9.5 beta goes out to developers

08/27, 3:20pm

Testing continues slow advance

A little over a week after the last one, Apple has issued a new beta of OS X 10.9.5 to developers. The code is identified as build 13F24. Areas of testing focus remain unchanged, and include Safari, graphics, Thunderbolt support, and USB/USB smart cards.

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Forums: stubborn files, encryption keys and more

08/26, 2:24pm

stubborn files, encryption keys and more

Yesterday, Mac Elite "jeff k" took to the MacNN forums looking for assistance with trying to figure out why a stubborn file won't clear out of the trash can. Mac Elite "rotuts" sparked a conversation about apps that can be used to catalog hard drive file usage by date.

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Apple to turn off CloudKit for older iOS 8, OS X Yosemite betas

08/26, 12:31am

Developers, testers must use beta 5 or later to continue testing new features

In something of an unusual move, Apple has sent emails to developers informing them that they must keep up to date with iOS 8 and Yosemite betas if they want to continue testing new features, particularly the CloudKit functionality that is part of the forthcoming iCloud Drive, iCloud Photo Library and MailDrop technologies. The change, which could be due to a change in iCloud sandboxing, will also impact Safari histories and call histories. Developers must be on Beta 5 of either platform in order to continue working with CloudKit.

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Apple announces iPhone 5 battery replacement program

08/22, 11:00pm

Units sold between first launch and January 2013 have defect, may be replaced

On Friday, Apple announced that it had discovered that "a very small percentage" of first-run iPhone 5 units -- those sold between September of 2012 and January of 2013 -- have a defect that results in unusually short battery life, and have instituted a program to replace the battery. Users will need to bring the units to an Apple Authorized Service Provider or retail Apple Store; however, customers should be aware that Apple will send the unit off to a facility to be inspected.

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Forums: encryption, crashes and hot Macs

08/22, 2:37pm

encryption, crashes and hot Macs

This week, MacNN forum-goers discuss a wide range of topics including encryption software, consistent crashes, and how to cool down a hot Mac. One Fresh-Faced Recruit was wondering if there was some kind of one-click encryption solution that could encrypt a file before it is uploaded to cloud storage, and decrypt it when it is needed again. Moderator "Rumor" reported their third crash in one day, and was hoping fellow forum goers could help troubleshoot and get to the root cause of this problem.

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Numerous Apple online services hit with outages

08/21, 3:37pm

Affected services included Photos, Keychain, Find My iPhone

Many Apple online services -- and "some" percentage of users -- were caught in a brief but severe outage on Thursday, according to the company's official system status page. This included every iCloud service, such as Photos, device backups, Keychain, Mail, Documents in the Cloud, and web apps. Also impacted were Back to My Mac, Find My Friends, Find My iPhone, and iMovie Theater.

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Law firm mulls possible suit over problems with 2011 MacBook Pro

08/21, 1:06pm

Polls Facebook group

A DC-based legal firm, Whitfield Bryson & Mason, is considering a possible class-action lawsuit over graphics problems with the 2011 MacBook Pro. In a post to a Facebook group organized around the issue, the firm says it has "commenced an investigation leading us to your community." The firm adds that while other posts are providing information, it wants people to fill out a survey to "determine if any legal claims may exist." The company's track record includes suits against companies like Google and Lenovo.

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Claim: Apple's iMessage accounts for 30 percent of all mobile spam

08/20, 1:28pm

AppleScript, multi-platform hooks make spamming easier

Over 30 percent of all mobile spam messages are now being sent through Apple's iMessage system, claims Tom Landesman, a security researcher at Cloudmark. Many of the messages are pushing fake luxury products, such as sunglasses and handbags. Landesman explains that spammers are -- or were -- taking advantage of several aspects of Apple's ecosystem. However, Apple has responded to the charge, and said that some countermeasures have been implemented.

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Final Cut updates to 10.1.3, gets matching Motion, Compressor patches

08/20, 9:09am

Blu-ray support a focus

Apple has issued minor updates to Final Cut Pro and two of its companion apps, Compressor and Motion. Final Cut has been updated to v10.1.3, primarily solving problems burning Blu-ray discs or creating a Blu-ray disk image. It also ensures that color corrections are kept when pasted between clips during Share, and that effects applied to clips in the Browser in previous versions are retained when clips are added to the timeline. Other fixes target XML round-trip imports, automatic library backups, and skimming growing files in the Browser.

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Apple seeds fourth beta of OS X 10.9.5 to developers, AppleSeed

08/19, 2:27pm

Gatekeeper added to testing list

Apple has posted a new beta of OS X 10.9.5 for developers and AppleSeed participants, identified as build 13F18. Testing areas remain largely the same -- including Safari, graphics, Thunderbolt, and USB/USB smart cards -- but with the addition of a significant change to Gatekeeper, Apple's app-signing security feature. "Signatures created with OS X version 10.8.5 or earlier ('v1 signatures') are obsoleted and will no longer be recognized by Gatekeeper," Apple reminds the developer audience. "To ensure your apps will run on updated versions of OS X, they must be signed using the codesign tool on OS X version 10.9 or later ('v2 signatures')."

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Parallels Desktop 9 failing to load under latest Yosemite preview

08/19, 10:50am

Workaround involves manually launching dispatcher service

Yesterday's Developer Preview 6 release of OS X Yosemite is breaking Parallels Desktop 9, users report. After DP6 is installed, Desktop 9 is simply refusing to run, exactly the type of issue beta testers routinely encounter. The problem appears to involve the dispatcher service failing to load, as a temporary solution involves forcing the service to start via a Terminal command. This again has been seen in various other apps not yet updated for the forthcoming Yosemite.

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Apple seeds sixth betas of OS X Yosemite, Xcode 6 to developers [u]

08/18, 1:40pm

Final release date still nebulous

[Updated with notable changes] Apple is distributing its sixth betas of OS X Yosemite and Xcode 6 to developers. Changes have been largely minor and cosmetic thus far, centering around new appearances rather than fucntionality, and like previous seeds, the updates concentrate on performance and stability fixes. The last betas were released on August 4.

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Forums: Housekeeping, rain damage and a new hope for an old Mac

08/15, 3:54pm

housekeeping, rain damage and a new hope for an old Mac

Yesterday in the MacNN forums, Forum Regular "Topaz" sparked a conversation about the best way to clear redundant files and free up hard drive space without accidentally removing essential files. Earlier this week, Administrator "ghporter" was looking for software that could detect duplicate files as he has found an excessive amount of duplicate images on his computer that he would like to remove.

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Oregon Apple Store 'slur' incident being investigated

08/14, 6:47pm

Apple looking into receipt claim, but questions raised in victim's story

An Apple customer at a store in Portland, Oregon is claiming that his receipt contained a homophobic slur. Adam Catanzarite, an LBTGQ activist and HIV prevention specialist, received a receipt for a pair of Earpods that listed his email address (which he had declined to give) as "f@g.com." More than a month after the incident -- and following a claim that a promised refund didn't occur -- Catanzarite published a photo of the receipt on Facebook and called for a boycott.

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Apple announces ban on n-hexane, benzene for its products

08/14, 2:00am

Investigation showed no danger to Apple workers, but risks too great

Thanks to the work of activists in raising awareness of the potential risks of some chemicals used in the production process of its products, Apple has announced that it is now restricting suppliers from using n-hexane and benzene in the final assembly process, even though the company's own investigation showed there was no direct danger of contamination for Apple workers. Because of the potential effects, the chemicals (used mostly for cleaning) are no longer permitted.

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Third beta of OS X 10.9.5 reaches developers

08/13, 3:07pm

Focus areas remain same as second release

Apple is now seeding a third beta of OS X 10.9.5 to developers. The software has a 13F14 build number, and focus areas identical to the previous beta. Developers are asked to test Safari, graphics, Thunderbolt support, and USB/USB smart cards.

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Apple has 'no immediate plans' to deal with 2011 MacBook Pro faults

08/13, 1:48pm

Some laptops suffering from crashes, graphics corruptions

Apple currently has no plans to replace 2011 MacBook Pros suffering from crashes and graphics corruptions involving AMD GPUs, say AppleInsider sources linked to Apple's repair network. Lacking any official guidance, lower-level Apple workers are said to be directing customers to third-party repair outfits. Those firms are reportedly seeing a surge of broken systems, which has led to Apple escalating requests for deeper investigation, and at least some repair network managers being notified.

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Forums: Bugs in Yosemite

08/12, 3:48pm

Bugs in Yosemite

This week in the MacNN forums, members continue to discuss bugs they have found in the developer preview and beta versions of Yosemite. Today "angelmb" started a thread looking for help trying to figure out what keeps causing "Circus Ponies NoteBook" to crash, and they included a complete crash report.

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Skype promises Leopard-compatible client 'soon'

08/08, 3:07pm

VoIP service continues coping with backlash

A version of Skype compatible with OS X Leopard is in development, a company spokesperson now says. "We have a Skype version for Mac OS X 10.5 users which will soon be available for download," the person states. The release will not however be compatible with anything older, such as OS X Tiger.

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Apple's iCloud Mail hit with Friday downtime

08/08, 2:36pm

Repeated outages in space of a month

"Some" iCloud Mail users have been unable to receive messages since about noon Eastern time, according to Apple's system status page. Apple hasn't identified the percentage of users affected, a cause, or when issues might be resolved. The system tracker doesn't usually provide the latter two pieces of information.

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Forums: peripheral connections, RAID upgrades and more

08/08, 11:07am

peripheral connections, RAID upgrades and more

Today in the MacNN forums, Mac Elite "rotuts" explained that he is getting a new iMac next week and was wondering what connectors would be necessary to run an external monitor off the iMac. Earlier this week, Grizzled Veteran "PHoynak" was looking for the best way to increase the storage in his RAID setup.

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Skype confirms abrupt drop of older OS X systems support

08/08, 2:44am

Minimum Intel processor, 10.6 requirement follows eight years of updates

As a confirmation of earlier reports that Skype was locking out users of very old Macs with OS versions below 10.6 Snow Leopard, Microsoft on Thursday issued a memo that confirmed and clarified that it no longer supported the nearly seven-year-old OS X 10.5.8 or any lower releases on the Mac, and that Skype's service now requires a minimum of an Intel processor and 10.6 or later in order to work. How long Snow Leopard will be supported is unclear.

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Apple: bugs with podcast feeds solved in iTunes 11.3.1

08/07, 4:43pm

Subscriptions should finally update properly

Apple has released Mac and Windows versions of iTunes 11.3.1, a minor update of its media software. The latest version deals with two bugs related to podcasts, foremost being one that prevented subscriptions from being updated. The second caused episode list browsing to become unresponsive.

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Second beta of OS X 10.9.5 seeds to developers

08/07, 2:25pm

Thunderbolt added to listing of testing areas

Apple has begun distributing a new beta of OS X 10.9.5 to developers, available via the Mac App Store or the Mac Developer Center. The code is listed as build 13F12. In addition to Safari, graphics, and USB/USB smart card issues highlighted in the first beta, Apple is now also asking users to test out Thunderbolt connections.

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Skype suddenly blocks users with OS X 10.5 or earlier

08/07, 1:11pm

Possibility of Leopard-compatible update uncertain

Microsoft-owned Skype has, without warning, cut off support for users with OS X 10.5 (Leopard) or earlier, reports say. The company has given instructions on how to update the client software, but users say they don't appear to fix the problem. A spokesperson explains that the company doesn't "currently have a build that OS X Leopard (10.5) users could use."

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Apple warns testers of iCloud Drive outages, ongoing maintenance

08/05, 7:54pm

Forthcoming feature will see 'more downtime' than in previous betas, but files should be retained

Apple has sent out an email to registered participants in the AppleSeed beta-testing program, most of whom are currently working with the forthcoming OS X 10.10 Yosemite, that those who opted to engage the iCloud Drive feature may see "more downtime" than has been previously seen. Still in development, Apple's iCloud Drive is expected to be included in the formal release of Yosemite and iOS 8, and allows users to store any kind of document or image/video file, as well as enable other features.

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Forums: hard drive, slideshows, Illustrator and more

08/05, 3:51pm

hard drive, slideshows, Illustrator and more

Yesterday in the MacNN forums Grizzled Veteran "chasg" was asking fellow members if they knew what brand hard drive their 24-inch iMac came with, as they want to upgrade and heard that it would need to be a "like for like" swap. "Thorzdad" asks if there is a way to re-start a slideshow after it has been paused, restarting it at the exact moment that it had been paused.

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Apple Stores officially begin iPhone 5s screen replacements [u]

08/05, 9:39am

Phones must be examined before replacements are authorized

(Updated with European news) As predicted, Apple Stores have officially begun replacing iPhone 5s screens. Accounts indicate that the procedure can take as little as an hour, and is rolling out across the US, although it may not be available at every location. Previously, if an Apple Store didn't replace a phone outright it would ship the unit out for service, something that could take several days.

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