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<title>Microsft AnswerDesk.com tries Genius Bar-like help online</title>
<link>http://www.electronista.com/articles/11/12/08/microsoft.takes.answer.desk.service.to.the.web/</link>
<description>&#60;img align='left' src='http://photos.macnn.com/news/1112/microsoftstore-4.jpg' border='0' width='176' height='120' /><![CDATA[Microsoft took a low key approach Wednesday to trying to counter Apple's Genius Bar service.  AnswerDesk.com takes much of the company's Answer Desk service from its retail shops to free, live chats on the web.  Along with diagnosing technical problems with Microsoft software, they also provide the same non-emergency help, such as training users on Office and Windows....]]></description>
<guid>http://www.electronista.com/articles/11/12/08/microsoft.takes.answer.desk.service.to.the.web/</guid>
<pubDate>Thu, 08 Dec 2011 05:30:00 GMT</pubDate>
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<title>Apple said swapping Genius Bar MacBook Pros with iPads</title>
<link>http://www.electronista.com/articles/11/11/12/genius.bar.ipads.to.allow.for.more.nimble.help/</link>
<description>&#60;img align='left' src='http://photos.macnn.com/news/1111/applestorerideau-geniusbar.jpg' border='0' width='176' height='120' /><![CDATA[Apple is planning a significant revamp of the Genius Bar that could both reflect a changing of the guard and improve the experience for customers, a rumor late Saturday may have uncovered.  Stores will supposedly replace the MacBook Pros with iPads, 9to5 understood, using an app equivalent to the GCRM repair management tool that they use now.  The swap would let Geniuses move around the store to h...]]></description>
<guid>http://www.electronista.com/articles/11/11/12/genius.bar.ipads.to.allow.for.more.nimble.help/</guid>
<pubDate>Sun, 13 Nov 2011 04:30:00 GMT</pubDate>
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