Microsft AnswerDesk.com tries Genius Bar-like help online
12/08, 12:30am
Microsoft takes Answer Desk service to the web
Microsoft took a low key approach Wednesday to trying to counter Apple's Genius Bar service. AnswerDesk.com takes much of the company's Answer Desk service from its retail shops to free, live chats on the web. Along with diagnosing technical problems with Microsoft software, they also provide the same non-emergency help, such as training users on Office and Windows.

