Subscribe to this page now.

Apple service walk-in queue changing, uses phones as pagers

02/24, 10:42am

Customers can walk in, provide phone number, and be summoned to the store

According to multiple sources familiar with the matter, the latest changes to Apple retail by Angela Ahrendts is coming to stores soon. Most Apple retail stores will shift walk-in Genius Bar appointment notifications to one using customers' mobile phones as de facto pagers, not only giving time estimates for a service window, but also informing customers that an availability is opening up allowing users to shop elsewhere in a mall, rather than waiting for sometimes hours in the store.

more

Apple ID now required to schedule Genius Bar appointments online

09/12, 3:00am

Move encourages customers to acquire Apple ID, hurts 'appointment scalpers'

In order to fight back against "scalpers" who book up and then sell prime Genius Bar appointment times in China and some big cities around the world, Apple is instituting a new policy that requires an individual Apple ID in order to book an appointment with an Apple Retail Store's technical staff. The move should help thwart the scalpers, and also encourage customers who don't already have an Apple ID to obtain one, and thus gain access to the company's other services -- from the iTunes Store to Apple's help forums.

more

Microsft AnswerDesk.com tries Genius Bar-like help online

12/08, 12:30am

Microsoft takes Answer Desk service to the web

Microsoft took a low key approach Wednesday to trying to counter Apple's Genius Bar service. AnswerDesk.com takes much of the company's Answer Desk service from its retail shops to free, live chats on the web. Along with diagnosing technical problems with Microsoft software, they also provide the same non-emergency help, such as training users on Office and Windows.

more

Apple said swapping Genius Bar MacBook Pros with iPads

11/12, 11:30pm

Genius Bar iPads to allow for more nimble help

Apple is planning a significant revamp of the Genius Bar that could both reflect a changing of the guard and improve the experience for customers, a rumor late Saturday may have uncovered. Stores will supposedly replace the MacBook Pros with iPads, 9to5 understood, using an app equivalent to the GCRM repair management tool that they use now. The swap would let Geniuses move around the store to help diagnose systems anywhere in the store.

more

Advertisement

Electronista Newsletter

Free Technology and Gadgets Newsletter

  • We will not share your email address with anyone.

    toggle

    Most Popular

    Advertisement

    Recent Reviews

    Apple 13-inch MacBook Pro (Early 2015)

    Although the new darling of the Apple MacBook line up is the all-new MacBook, Apple has given its popular 13-inch MacBook Pro with Ret ...

    Seagate Wireless

    It seems like no matter how much internal storage is included today's mobile devices, we, as users, will always find a way to fill the ...

    Lenovo Yoga Tablet 2 (Android, 10.1-inch)

    Lenovo is building a bigger name for itself year after year, including its devices expanding beyond desktop computers. The company's l ...

    Advertisement

    toggle

    Most Commented

     
    toggle

    Popular News