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Samsung beats Apple by wide margin in Rescuecom reliability report

05/22, 9:51am

Addition of tablets to reliability report significantly boosts Apple score

A new reliability report from Rescuecom shows Apple placing in second place, beaten by Samsung by a wide margin. The new report for the first quarter of 2013, which now takes into account tablets as well as computers, also puts Apple ahead of Lenovo, Asus, Toshiba, HP, Dell, and Acer, with both Sony and Panasonic dropping out of the rankings entirely.

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Reports: iPad least repairable, least likely to need repair

03/01, 10:39pm

Repair firm compares various tablets, finds most not easily fixable

Repair and how-to guide site iFixit has compiled their teardown and repair-guide results on the top tablets into one comprehensive report, and ranks Apple's iPad lineup (with the exception of the original iPad) very poorly for repairability, though it is Microsoft's Surface Pro tablet that gets the lowest possible mark. The Windows 8-based Dell XPS 10 gets the highest marks for being easy to disassemble, but is dinged (like most tablets) for having the LCD fused to the protective glass layer. Offsetting this, a number of studies have shown the iPads to be by far the most reliable tablet.

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Q1 2011 report: Apple market share up, reliability down

06/07, 1:35am

Apple jumps 26 percent, to 9.7 market share

RescueCom has released its first Computer Reliability Report for 2011. First quarter 2011 results showed Apple gaining market share, surging 26 percent to a 9.7 percent share -- mostly at the expense of Dell Computers. The growing popularity seems to have affected the company's reliability rating, however, as the computer and iOS device-maker fell from second to fourth place for the quarter. RescueCom has ranked Apple consistently at or near the top mark in reliability over years of tracking, and Apple was a close second as recently as the last rated quarter (Q4 2010).

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RESCUECOM reliability ratings see Apple jump from 3rd to 2nd

08/30, 6:15pm

Asus jumps to 1st, Dell finishes last

Apple has moved up to the second position in Rescuecom's latest computer reliability ranking. The company scored a lower percentage of calls and almost doubled its reliability score to take second place, with a result that would have been good enough for first place in the previous quarter. Asus had a huge, 400 percent jump in score to take first in the second quarter. Apple and Asus bumped IBM/Lenovo to third despite the company's improved numbers, while Toshiba and HP/Compaq maintained fourth and fifth, respectively, despite improved scores.

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