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Multi-hour TWC Internet outage caused through network maintenance

08/27, 12:29pm

Time Warner Cable blames issue during scheduled maintenance for Internet failure

Time Warner Cable's nationwide outage of its Internet and phone service earlier today was caused by a problem during routine maintenance, the company claims. The multi-hour fault, which affected a large proportion of its 15 million subscribers including 11.4 million Internet customers, has been rectified for the majority of affected subscribers.

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AT&T bringing gigabit Internet to Silicon Valley with Cupertino push

08/20, 2:14pm

Gigabit Internet will become available in Cupertino

AT&T has become the first major telecommunications provider to declare it will offer a gigabit Internet service in Silicon Valley in the future. The high-speed service will roll out in Cupertino, Apple's base of operations, though the company has not yet revealed when it will roll out the network in the area, when it will be available to customers, nor how much it will ultimately cost.

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Router, switch memory limits responsible for recent Internet outages

08/13, 8:42pm

BGP tables hitting 512K limit, could mean more outages as capped machines surface

Since yesterday, the Internet has hit some bouts of turbulence as a widespread issue slowly works its way across infrastructure. The issues aren't tied to any sort of fiber issues or due to the exhaustion of iPv4 address, but rather the exhaustion of memory inside of some hardware such as routers and switches. Starting on Tuesday, border gateway protocol (BGP) tables, the tables responsible for keeping track of a map of the Internet, started to hit their limit in older hardware, making chunks of the Internet inaccessible in the process.

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Consumer Financial Protection Bureau issues virtual currency warning

08/11, 6:39pm

Reminds consumers Internet currency is a target for hackers, comes with additional cost

The US Federal Consumer Financial Protection Bureau (CFPB) issued a warning on virtual currencies like Bitcoin and Dogecoin on its website today. In the warning, the CFPB sounds off some well-known issues that generally circle around Internet currencies, such as the risk of hacking, fraud and lack of regulation in holding houses.

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Google backs $300m undersea Internet cable between US, Japan

08/11, 4:09pm

Extra undersea cable to provide 60Tbps of Trans-Pacific bandwidth

Google has backed a project to install a Trans-Pacific cable system between major West Coast cities in the United States with two locations in Japan. The $300 million project, optimistically called the Faster cable network, will hopefully provide a speed boost for Internet connections, with construction starting now with a view to being "ready for service" by mid-2016.

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Microsoft dumping support for old Internet Explorer versions in 2016

08/11, 1:43pm

Most recent version of Internet Explorer required for updates, support for IE8 dropped

Microsoft announced last week that it would be changing its support policy in regard to Internet Explorer. Outlined in the change is migration guidance for versions of Windows past XP, which excludes any further support for Internet Explorer 8. The software giant is urging users to enable Windows Updates to keep up with the most recent updates to Internet Explorer.

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Russian hackers collect more than 1.2 billion unique credentials

08/08, 12:00am

Nearly 4.5 billion records in total collected, 542 million unique emails addresses

The New York Times reported earlier this week that a hacker group has collected 1.2 billion unique username and password credentials from 420,000 websites. The records, which were verified by a security firm, is thought to be one of the largest collections of Internet identity information reported. The publication had the data analyzed by another expert, who verified the authenticity of the collection but has not commented on the validity of the data.

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Comcast offers six months of free Internet Essentials, bill amnesty

08/05, 7:18am

New measures attempt to make Comcast Internet Essentials cheaper for low-income families

Comcast is attempting to make it easier for low-income families to have Internet access, by lowering the cost even further. The telecommunications giant will be providing its Internet Essentials tier free for up to six months to new eligible users, while qualifying families unable to take part due to existing debts to the company will be able to benefit from an amnesty program.

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Review: Simple.tv

08/04, 10:00pm

Home server replacement captures antenna, cable channels for viewing on most devices

For consumers trying to cut the cord and rely solely on the Internet for television entertainment, there are still some issues. Mainly, the problem is that local channels aren't accessible through existing streaming methods, outside of the some clips or news shorts from a website. Are there other options out there for people that still want to see their local news or sporting events without maintaining a cable subscription? Yes, thanks to Simple.tv. But does the device work in a manner that is consumer-friendly, or does it cause more problems than its worth? Find out in our review.

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FCC looks into six more content providers, ISPs in peering probe

08/03, 3:51pm

Agency asks for interconnection agreements for understanding, regulation depends on discovery

The Federal Communications Commission (FCC) is looking into six additional Internet service providers (ISP) and content providers over interconnecting and peering agreements, according to reports. An official spoke to Ars Technica after it filed a Freedom of Information Act (FOIA) request seeking information on the Netflix peering deals with Verizon and Comcast. The news comes after FCC Chairman Tom Wheeler announced in June that the agency would be investigating such agreements.

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Time Warner Cable rolls out TWC Maxx in Austin, future cities named

08/01, 12:13pm

Austin TWC Maxx upgrade includes connection speed increases, improved TV service

Time Warner Cable is expanding the TWC Maxx initiative it launched earlier this year in Los Angeles and New York City, by upgrading its network in Austin, Texas, along with seven other markets at a later time. Subscriber speed increases for its Internet service are touted, for both consumer and business customers, alongside an expansion of the TWC Wi-Fi network into the greater Austin area, and a new "all-digital" TV line-up.

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Internet.org app reveals app for Zambia providing free online services

07/31, 10:09am

Free access to search, essential online services provided by Internet.org app

The Facebook-spearheaded Internet.org initiative is making progress in providing low-cost or free Internet access in developing countries, by launching a smartphone app. Initially available to Airtel subscribers in Zambia, the Internet.org app will provide basic access to a number of essential online services, with customers not being charged for the use of data at all.

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Mayor promises 5G mobile network across London by 2020

07/28, 6:19am

Connectivity map, high-speed mobile network in development for UK capital

London will be one of the first major cities in the world to be covered by a 5G mobile Internet service, the city's mayor has pledged, among other connectivity claims. Mayor Boris Johnson revealed the city is working with the University of Surrey to develop part of the capital's long-term infrastructure investment plan, which should lead to the 5G mobile network being deployed by 2020.

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FCC reminds broadband providers that they can't lie to customers

07/23, 4:40pm

Notice on Open Internet Transparency Rule tells ISPs to give accurate service information

In a public notice to Internet service providers, the Federal Communications Commission (FCC) reminded business that they cannot lie to consumers about the services they offer. The notice informs business and the general public that "every provider of broadband Internet access in the United States" is subject to the Open Internet Transparency Rule.

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Verizon FiOS receives upstream bandwidth boost matching download speed

07/21, 9:58am

Free upload speed upgrades on Verizon FiOS over next few months

Verizon is updating its bandwidth tiers for FiOS, by giving customers higher uploading speeds. Starting from today onward for new and existing Verizon FiOS residential customers, the Internet provider will be upgrading lines at no extra charge, with subscribers being able to upload data at approximately the same speed as they are paying to download content.

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Level 3 blames Verizon for Netflix stream congestion, offers to help

07/18, 10:44am

Verizon congestion fix claimed to be cheap, simple, completed in five minutes

The ongoing feud between Netflix and Verizon has stepped up, with a transit provider weighing in over Verizon's connection congestion claims. Level 3 claims the high utilization of the connection between Verizon and itself is Verizon's fault, as the Internet service provider is actively refusing to upgrade its connections at the point of the apparent congestion.

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Google received over 70,000 'right to be forgotten' requests so far

07/11, 8:14am

Google legal chief outlines removal request difficulties following EU court ruling

Google is still being swamped with requests to remove website listings in Europe, following the Court of Justice of the European Union's ruling on the "right to be forgotten." Senior Vice President and Chief Legal Officer David Drummond claims the search company has received more than 70,000 takedown requests since the ruling in May, with the requests covering 250,000 webpage listings in its search results.

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Verizon claims Netflix connections cause stream bottlenecks

07/11, 5:03am

Claims majority of Verizon network is stable, Netflix connections as weak point

The battle between Verizon and Netflix over connectivity continues, with Verizon completely refusing to accept any of the blame for slow streams. The latest feud installment involves a Verizon blog post claiming its network operations team found no congestion on the Verizon network in a recent review, laying the blame squarely at Netflix's connection decisions instead of with itself.

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Google notifies YouTube users of possible Internet provider congestion

07/07, 8:24am

Blue warning notices appear under buffering YouTube videos, linking to a quality report

Google is taking a leaf out of Netflix's playbook, by hinting to YouTube users that their Internet service provider (ISP) is slow or poor. A new blue banner stating "Experiencing interruptions?" has started to appear underneath YouTube clips when users experience buffering or poor quality video, along with a link to the search company's YouTube Quality Report.

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Facebook emotional paper researcher explains study importance

07/01, 6:58pm

Coauthor says benefits of research may not have been worth the backlash

Adam Kramer, co-author of the paper involving Facebook news feed manipulation, took to the social media service to explain the importance of the study earlier this week. Since news of the psychological study hit the Internet, many have wondered about the ethical implications of emotional manipulation by the company. Kramer indicated that the researchers didn't clearly state their motivations in the paper, leading to a misinterpretation of how the study was perceived.

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Google starts removing 'Right to be Forgotten' requests from search

06/26, 9:13am

European search results for names carry warnings of possible removed listings

Google has started to remove search results in Europe, in accordance with a recent ruling over the "Right to be Forgotten". After receiving requests from Internet users wanting links to be removed from search listings, Google is not only leaving out the URL, but also warning users their search results may have been adjusted to conform to the Court of Justice of the European Union's ruling.

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Democrats propose bill banning Internet 'fast lane' deals

06/17, 12:08pm

Deal covers consumer speeds, not peering deals between companies

Some Democratic senators are looking at a ban on the US Federal Communication Commission (FCC) proposal to allow Internet "fast lanes." Senators Patrick Leahy (D-VT) and Doris Matsui (D-CA) have proposed a bill that codifies the FCC's existing authority to ensure that Internet Service Providers don't allow some content providers faster access at the expense of other services.

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CEA study says Internet TV viewers will eclipse antenna only viewers

06/15, 4:55pm

Internet only viewing U.S. households expected to surpass antenna only next year

A study from the Consumer Electronics Association (CEA) finds that the number of Internet-only viewers of television programming will soon number higher than antenna-only viewers. Television viewers in the United States have been embracing Internet viewing habits at a rapid pace, with a climbing number of households watching exclusively on wireless devices. While device saturation for Internet viewing has increased, the television still remains the most watched device in the US.

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Netflix attacks Verizon shifting blame over ISP congestion warnings

06/12, 4:09pm

General counsel for Netflix sets congestion blame squarely with Verizon

The war of words between Netflix and Verizon over Internet service provider (ISP) performance issues is continuing, a new leaked letter reveals. A response from Netflix General Counsel David Hyman to his counterpart at Verizon firmly pins the connection blame on the ISP, after receiving a cease and desist letter over Netflix's congestion warning messages.

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Comcast turns customer routers in Houston into public Wi-Fi hotspots

06/11, 1:53pm

Secondary SSID will be enabled on 150,000 Comcast routers by end of June

Comcast subscribers in Houston will soon see a new secondary SSID broadcasting from their routers, as the company prepares to create more Wi-Fi hotspots. Approximately 50,000 Comcast routers in the area will begin to offer free "xfinitywifi" hotspot access to other Comcast subscribers, a move the company has previously tested and launched in other areas, despite the controversial nature of the program.

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Evernote, Feedly servers affected, hit with denial of service attacks

06/11, 7:24am

Evernote recovers from multi-hour DDoS attack, Feedly continues to suffer

Two prominent web properties have come under fire from distributed denial of service (DDoS) attacks in the last 24 hours. Note-taking app Evernote struggled to stay active during its multi-hour attack earlier today, with Google Reader replacement Feedly being the current target, with the entire service currently unavailable while it attempts to mitigate the malicious traffic surge.

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Amtrak plans 25Mbps Wi-Fi test on Northeast Corridor trains

06/10, 7:05am

Bids requested by Amtrack to test Wi-Fi improvement feasibility

Amtrak is looking to increase the on-board Wi-Fi service on some of its trains running on the east coast of the United States. The company is soliciting bids for a "proof-of-concept" project for bolstering its Wi-Fi service, with the ultimate aim of providing a "high-capacity, broadband-speed Internet connection" for trains running between Washington and Boston.

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Netflix Verizon congestion message was a 'small scale test'

06/09, 4:54pm

Verizon drops places in latest Netflix speed rankings

Netflix will soon stop its customized error message warning of issues with specific Internet service providers (ISP), the video streaming company has advised. At the same time as releasing ISP speed results for May, Netflix states it will stop the customized notifications when its "small scale test" concludes on June 16th, before deciding whether or not it will extend the practice to other markets and ISPs.

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Verizon slaps Netflix with cease and desist over buffering message

06/05, 5:14pm

Provider wants a list of users sent claim, in addition to halting further messages

After Verizon's statement regarding congestion accusations levied by Netflix, the provider has apparently taken a more serious approach to the issue. A report from Reuters indicates that Verizon has sent Netflix a cease-and-desist letter, asking that the company put an end the messages posted on users' screens. As part of the notice, Verizon has also asked for a list of customers on Verizon's network the notices were sent to.

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Verizon calls Netflix ISP congestion message 'deliberately misleading'

06/05, 5:30am

Claims warning is attempt to shift connectivity blame from Netflix to Verizon

Verizon has fought back against reports of a Netflix error message informing users "The Verizon network is crowded right now." The error message, which directly blames the Internet service provider (ISP) for the slow connection has been described by Verizon as a PR stunt and an attempt to shift blame away from itself, claiming the error message "is not only inaccurate, it is deliberately misleading."

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Netflix warns users of poor streams caused by Internet provider issues

06/04, 11:20am

Warning message blaming Verizon for slow connection being tested by Netflix

Netflix is testing out messages warning users of Internet service providers with poor network connectivity, with the first target being Verizon. The video service has started to offer up an error page advising Verizon subscribers of high levels of congestion on the network, in what appears to be the latest in the net neturality-related spat between Internet services and telecommunications providers.

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FCC comment portal sees crushing load after comedian's call to action

06/03, 3:33pm

John Oliver rallies fans against Internet rules, FCC commenting undergoes load issues

The Federal Communications Commission (FCC) experienced a heavy server load on Monday, possibly related to comments made by John Oliver during Sunday's episode of the HBO comedy Last Week Tonight. The comedian gave a report on net neutrality which called for commenters and Internet users to comment at the FCC's website. Oliver used what he considered to be less "boring" language to inspire people to speak up to the FCC about the open Internet.

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WSJ: Google considering $1B satellite network for Internet access

06/02, 8:13am

Network of 180 satellites will reportedly provide Internet to remote areas

Google is exploring the possibility of launching its own satellites into space, according to a report. The Wall Street Journal claims the search company is planning to invest more than $1 billion on a fleet of small satellites that could be used to spread Internet access into areas of the world that are not covered by more traditional forms of connectivity, such as cellular or wired connections.

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FCC rural broadband initiative back on track after court appeal

05/25, 1:48pm

Carriers appealed plan over moving telephone subsidies to internet, subsidy concerns

The Federal Communications Commission (FCC) saw its 2011 proposal to expand broadband to rural areas upheld after a judge rejected arguments from carriers over the loss of telephone subsidy funds. The Connect America Fund, a $4.5 million initiative aimed at spreading faster Internet access to seven million people who live in rural areas, was under review by the United States Court of Appeals for the 10th Circuit in Denver after numerous telecommunication companies challenged the plan.

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Cox details first gigabit Internet service locations, speed increases

05/23, 6:53am

Market-wide deployment of Cox gigabit service expected by end of 2016

Cox Communications has detailed where it plans to roll out its residential gigabit Internet service. Following an earlier announcement stating it would be launching the high-speed service this year, Cox has revealed it will start construction projects in Phoenix, Las Vegas, and Omaha, with both new and existing neighborhoods in the regions being prepared to receive the improved connections.

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Google Fiber will not charge online services for content peering

05/22, 4:31pm

Google takes stance against Comcast, Verizon charging for 'last mile' access

Google will not charge Internet services to host their content at Google Fiber locations, it has revealed. A Google Fiber blog post states the Internet service provider will provide free colocation at its Fiber facilities for services like Netflix, rather than following the lead of Comcast and Verizon in charging for direct access to the last mile connection to the customer.

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Ofcom plans changes to installations, repairs performed by Openreach

05/20, 8:31am

Repairs, installation targets for phone connections in UK could reduce under Ofcom proposals

British regulator Ofcom is considering changes to standards relating to installation and repairs to phone lines in the United Kingdom, as part of a three-yearly review. Openreach, the wholesale arm of BT which performs installations and fault repair for multiple telecommunications companies, as well as managing the infrastructure of the phone system, will receive lower fault repair targets and will be forced to offer reduced charges to customers, if Ofcom's proposals are accepted.

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US House members lobbying FCC receive double average contributions

05/18, 2:52pm

Signers of three letters to FCC receive 1.2 to 5 times more lobbyist money from telecoms

Members of the United States House of Representatives responsible for sending letters to the Federal Communications Commission (FCC) over net neutrality concerns have received more than double the average campaign contributions from telecommunication companies over a two-year window. The contributions, tracked by Maplight, shows the funds that the politicians of both parties have received via political action committees and employees of organizations.

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House Republicans bash FCC over 'antiquated regulation' of Internet

05/14, 6:35pm

GOP leaders warn that FCC proposal could harm internet economy, innovation

Four Republicans in the United States House of Representatives including Speaker John Boehner sent a letter today to Federal Communications Committee (FCC) Chairman Tom Wheeler asking that he halt his plan on regulation of the Internet. Government leaders think the plan will be a detriment to the economy and innovation that currently thrives.

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Telecommunication providers issue letter to FCC Chairman Wheeler

05/13, 4:40pm

Providers urge Wheeler to stick to initial plan, avoid reclassification of broadband

Senators, Internet companies and citizens aren't the only groups issuing letters to the Federal Communications Commission over proposed changes to net neutrality. CEOs of major telecommunication companies have stepped in, issuing a letter to Chairman Tom Wheeler and the FCC commissioners, asking that changes in policy stay away from the concept of possible reclassification of broadband as public utilities.

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EU court codifies 'right to be forgotten' on Internet

05/13, 9:31am

If enacted, move would generate massive extra costs, infrastructure

The Court of Justice of the European Union has rejected Google in a dispute over information collection, ruling that Internet companies can be forced to remove personal content from search engine results, reinforcing the concept of a "right to be forgotten" in Spain (where the complaint was filed) and other European countries. Should the ruling be codified, Google and other similar companies can be mandated to remove "inadequate, irrelevant or no longer relevant" content, and if they do not do so, would be guilty of violating the right of privacy as defined in the EU.

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Mozilla offering online courses to educate people about the web

05/12, 7:57pm

Free classes cover teaching basics of internet understanding, culture

Firefox developer Mozilla has unveiled a plan today that would offer online courses aimed to train Internet users and potential teachers on some of the fundamentals of the Internet. The courses, which will be free, will "help everyone from formal educators to enthusiastic engineers learn how to teach the basic mechanics, culture and citizenship of the web."

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FCC Chairman Wheeler revises broadband proposal ahead of vote

05/12, 5:58pm

Changes address public, corporate concerns that rules would end net neutrality

The head of the Federal Communications Commission (FCC), Chairman Tom Wheeler, is said to be according to the revising his proposal on broadband rules, according to the Wall Street Journal. The uncirculated first version has come under heavy fire recently by a wide variety of parties, from the public, tech companies and government officials to the other FCC commissioners, all of whom have registered objections. Changes to the proposal will include language that would allow for FCC oversight on deals, in order to keep providers from separating traffic into two lanes of speed based on paid agreements.

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US Senators issue FCC's Wheeler letter over new open internet rules

05/11, 5:35pm

Wyden, Boxer, Franken among Senators concerned with net neutrality proposal

In a letter addressed to FCC Chairman Tom Wheeler on Friday, 11 United States Senators voiced their concerns over the newly-proposed net neutrality rules by the FCC that may be heading to vote this week. The letter specifically points to the problems and inequality the proposal may promote, including "paid prioritization arrangements."

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UK Internet providers to send warning letters to suspected pirates

05/09, 10:16am

Piracy warning letters deal close to completion, lacks penalty for infringing

Internet service providers (ISPs) in the United Kingdom are close to an agreement with parts of the entertainment industry, which will attempt to fight piracy in the country. The Voluntary Copyright Alert Program (Vcap), stemming from the Digital Economy Act of 2010, will see BT, Talk Talk, Virgin Media, and Sky sending warning letters to customers identified as possible infringers, though it appears that, unlike the Six Strikes system used by the Center for Copyright Infromation in the US, the scheme may not penalize infringers at all.

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Tech companies sign joint letter opposing FCC net neutrality proposals

05/08, 7:06am

Google, Facebook, Amazon among coalition asking for FCC to reconsider net rules

A coalition of technology companies have co-signed a letter to the Federal Communications Commission (FCC) over its net neutrality proposals. Signed by over a hundred Internet companies, including Google, Microsoft, Facebook, Twitter, Yahoo, and Amazon, the letter asks the FCC to reconsider what the companies claim "represents a grave threat to the Internet."

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United Nations: three billion Internet users before end of 2014

05/07, 4:39pm

Governance group expects two-thirds to be from the developing world

Releasing new statistics today, the United Nations International Telecommunications Union (ITU) announced that by end of 2014, there will be nearly three billion Internet users -- two-thirds of them from the developing world. Notably, the ITU is expecting mobile broadband penetration approaching 32 percent worldwide.

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Level 3 claims six ISPs harming customers over lack of peering deals

05/07, 10:10am

ISPs not named, but called 'dead last' in customer satisfaction in US

Colorado-based Internet service provider Level 3's Vice President of Content and Media, Mark Taylor, is accusing other ISPs that "happen to rank dead last in customer satisfaction across all industries in the US" of refusing to work with Level 3 to reduce Internet congestion. He claims that the actions of the companies are "deliberately harming the service they deliver to their paying customers."

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Mozilla files petition with FCC for alternative net neutrality route

05/05, 6:25pm

Browser developer wants FCC to better understand the modern internet

The development team behind Firefox has submitted a petition to the US Federal Communications Commission (FCC), outlining a proposal on how net neutrality could be handled going forward. The 17-page document from Mozilla presents a plan to keep the Internet open, but centers on the proviso of the FCC declaring the relationship between internet service providers (ISPs) and edge providers as common carrier.

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Netflix officials meet with FCC, pan chairman's 'net neutrality' rules

05/03, 5:27pm

Meetings intended to try and hammer out differences between FCC, ISPs, Netflix

Netflix was reportedly in discussions with US Federal Communications Commission personnel this week, expressing deep concern to Chairman Tom Wheeler's poorly-received "net neutrality" proposal. Sources familiar with the matter allegedly met with the FCC to discuss the proposal several times over the course of the week, attempting to steer discourse on the matter to something closer to Netflix's idea of an open Internet, with equal treatment for everybody's traffic.

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