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Router, switch memory limits responsible for recent Internet outages

08/13, 8:42pm

BGP tables hitting 512K limit, could mean more outages as capped machines surface

Since yesterday, the Internet has hit some bouts of turbulence as a widespread issue slowly works its way across infrastructure. The issues aren't tied to any sort of fiber issues or due to the exhaustion of iPv4 address, but rather the exhaustion of memory inside of some hardware such as routers and switches. Starting on Tuesday, border gateway protocol (BGP) tables, the tables responsible for keeping track of a map of the Internet, started to hit their limit in older hardware, making chunks of the Internet inaccessible in the process.

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'Now-fixed' iTunes Connect downtime fouled app releases

03/20, 7:03pm

17-hour disruption delayed launch of redesigned Starbucks app

Apple developers are still fuming over a prolonged outage of the company's iTunes Connect service, which started yesterday afternoon (5PM PT) and continued on until 10AM PT on Thursday. While not all developers were affected, a cascade of Twitter messages from frustrated app creators indicated that Apple's description of "some users" being affected was a not-insignificant percentage, and for some is still an ongoing problem.

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Dropbox outage caused through buggy maintenance, not hackers

01/13, 10:11am

Cloud storage service distances itself from hacking reports

A service outage endured by Dropbox over the weekend was caused by human error rather than malicious intent, the company has revealed. The service issues, which affected some users for close to 48 hours, stems from a mistake made during routine maintenance work, with the company distancing itself from suggestions that the outage was caused by hackers.

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Netflix outage that hit US, Canada, Latin America now fixed

12/27, 12:00am

Problem likely due to high demand; cause not publicly revealed

With so many people engaging in post-Christmas celebrations, there are scattered reports of service outages or other problems due to unusually high use for a weekday or because an usually large number of consumers happened to call upon a service at the same time. Netflix on Thursday saw an issue that caused its service to be unavailable for a little over an hour or so, interrupting evening viewing plans for many but quickly resolved.

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Facebook suffers outage as profiles, pages stop working for users

11/08, 2:39pm

Profile outage follows similar incident on October 21st

A large number of Facebook users have reported that profiles and pages on the service had a few hours of downtime earlier today. The issue, affecting profiles from approximately 10:30am Eastern Standard Time until 1pm, prevented page content from loading, and instead showed the error "Sorry, but this page didn't load properly. Please try again."

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Apple's iCloud.com Calendar, Reminders suffer three-hour outage

10/09, 2:00am

Apple Online Store down for scheduled maintenance until 4AM ET

The online store from Apple has been listed on the company's System Status page as down for planned maintenance from approximately midnight Wednesday (eastern time) to 4AM ET. The downtime occurred just after a three-hour partial iCloud.com outage in which users could access most services, but the web Calendar and Reminders applications were nonfunctional. Most iCloud disruptions are brief and only affect a small portion of users, but both of the recent downtimes affected all users.

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Briefly: Microsoft closing QR code alternative, Google outage costs

08/19, 7:27am

Microsoft Tag going dark in August 2015, Scanbuy providing support

Microsoft will be shuttering its QR code competitor in the next few years, according to e-mails sent to customers. The Microsoft Tag service, which allows companies to embed data into an image for scanning by a smartphone application, will end on August 19th, 2015, reports Engadget. Despite its impending demise, the format will still operate via QR code service Scanbuy, which will start to support aspects of Microsoft Tag from September this year.

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Microsoft apologizes for three-day Outlook.com, Skydrive outage

08/19, 6:27am

Exchange ActiveSync issue flooded servers, system changes made

Microsoft has issued an apology for the three-day outage of Outlook.com and other online services, at the same time as explaining what caused the issue in the first place. A caching service that works with devices using Exchange ActiveSync caused the outage, with its failure and subsequent flood of traffic stopping access to Outlook, SkyDrive, and contacts list for some users.

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Microsoft online e-mail, storage services suffer from ongoing outage

08/14, 2:04pm

Global outage affecting limited number of Outlook, SkyDrive users

A number of online services operated by Microsoft are not currently operating normally, according to reports. The company's Outlook, People, and the SkyDrive cloud storage service are suffering from an outage, preventing users from being able to see e-mails, make changes to contacts, nor to access their files stored online.

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Small iCloud outages disrupt Game Center, email for some users

04/19, 7:10pm

All issues now cleared, but service interruptions a hassle for many

Apple has reported some brief but widespread slowdowns and unavailability of Game Center -- starting in the wee hours of Thursday and again later that morning -- coupled with a prolonged mail issue that only affected a fraction of one percent of users on iCloud.com for half a day over Thursday and Friday. The disruption comes on the heels of scattered reports of brief iTunes Store outages and a more serious iMessage and FaceTime problem ten days ago, the latter of which lasted over five hours. All services are back to normal operation now.

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Amazon EC2 data center failure affects Netflix, Instagram

06/30, 9:13pm

Storms in North Virginia takes out Amazon data center

Netflix, Instagram, and other web services were hit by an Amazon Web Services outage. Historic thunderstorms in Northern Virginia caused power outages for Amazon data center in the region, forcing services depending on EC2 from it to be severely affected, with Netflix in particular suffering considerable amounts of downtime.

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Foursquare, Instagram back online after Amazon EC2 outage

08/08, 10:50pm

Problems quickly addressed

Amazon appears to have resolved an outage that affected the company's EC2 operations based in Northern Virginia. The problems reportedly brought down services from a wide range of websites, including Foursquare, Instagram, Netflix, Reddit and Quora, among others. The problems were isolated to the EC2 East-1 location, rather than both of Amazon's EC2 datacenters in the US.

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Sony briefly takes PSN down for surprise security fix

07/06, 5:30am

Sony initiates unannounced security fix

Sony briefly took down the PlayStation Network late Tuesday afternoon in a surprise move. The unannounced shutdown caught users off-guard forcing them to install an additional security fix. Gamers who tried to access their network accounts were greeted with this error message: “An error has occurred. You have been signed out of PlayStation Network. (80710016). Please wait." Following the outage, Sony posted a message on its support pages that tells users that to regain access, they will need to install a new firmware update and create a new password.

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Sony's Kaz Hirai fronts the media on PSN outage

05/01, 4:15am

Sony's Kaz Hirai fronts the media, makes promises

Sony VP Kaz Hirai, has fronted the world’s media in an attempt to stem the negative publicity the company is facing in the wake of the PSN hacking outage. While shedding little new light on the nature of the attack, Hirai explained that the company has involved the FBI in investigating what it referred to as a “criminal cyber-attack on the company’s data-center located in San Diego.” Hirai also promised that Sony would be bringing its services back online in a “phased restoration” starting this week and it that would also involve the company moving its servers out of San Diego to an undisclosed location.

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Verizon's 4G network goes down for first time

04/27, 2:20pm

HTC Thunderbolt users also lose 3G

Verizon's 4G LTE network suffered a nationwide outage late last night, affecting over 500,000 Verizon customers. The service disruption also caused HTC Thunderbolt users to lose access to the Verizon 3G network. A Verizon spokesman tweeted earlier today that their engineers are aware of the problem and working on a solution.

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Sudden MobileMe mail outage, Apple mum

08/11, 5:20pm

MobileMe mail out

Reports are coming in from MobileMe users who cannot access email. Two MacNN writers said their mail stopped working Monday afternoon. A check of MobileMe webmail revealed a message reading: "Your MobileMe mail is currently unavailable." Apple's MobileMe status page, however, said all MobileMe functions were "operational." Even the special status blog set up amid Mobile Me's rocky launch has not been updated in nearly two weeks. Other users are reporting similar problems.

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MobileMe outages, maintenance persist into 2nd week

07/19, 3:30pm

More MobileMe troubles

Apple's MobileMe support is continuing to have outages in its second week of service and some users are reporting serious problems with email delivery and email access. The support page for the email and personal-information cloud service has a status report currently listing one percent of users are without MobilMe Mail, but does not indicate when the service will return for the affected users; other services are listed as available. The page has also announced that scheduled maintenance from 11 p.m. to 2 a.m. tonight may result in MobileMe services going offline again.

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iPhone GO suffers EDGE outage, AT&T fixes problem [U]

02/21, 2:05pm

EDGE outage, iPhone GO

An EDGE network outage that seems to be based around pre-paid AT&T iPhone GO clients is on its fifth day today, leaving many without mobile internet access. According to Scott Kleinberg of iPhone, Therefore I Blog, users have been experiencing intermittent success surrounded by failure to access the EDGE network. Several have reported switching to the billed service and are back on the network. AT&T has not officially commented on the matter, other than to say they are working on a solution to the problem.

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Unexplained BlackBerry outages affect North America

02/11, 11:25pm

BlackBerry outages

BlackBerry devices on Monday saw a major service outage over the US and Canada, that spread across all service providers. According to Yahoo News, RIM did not comment on the outage, which Yahoo says is predictable behavior, based on a similar incident from April of last year. In the past, RIM has remained quiet on service outages for quite some time, then finally providing a cryptic answer. It is unknown how many users were affected during the outage; some users were able to access their device later that afternoon.

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iPhone: Italian carrier found, EDGE outage [U]

01/31, 4:15pm

Italian iPhone, US EDGE

Telecom Italia Mobile is the leading candidate for the Italian iPhone carrier, according to extrapolations based on evidence in the iPhone software package, while a vast EDGE network outage is affecting a significant portion of iPhone users in the US. Italian news site Macity has pointed out that the TIM_Italy.bundle introduced in the v1.1.2 iPhone updater is still there in the current v1.1.3. In firmware v1.1.1, Apple had introduced Italian as an operable language.

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