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CurrentC partners banned from supporting Apple Pay, other rivals [u]

10/29, 11:52am

Could trigger retail war

(Updated with news of CurrentC hack) Retailers partnering with MCX on the upcoming CurrentC mobile payment system are contractually obligated to use CurrentC exclusively, according to the New York Times. Several of the retailers say that if they break their contracts, there are steep fines in place. This will block several popular payment platforms, namely Apple Pay, Softcard, and Google Wallet.

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Apple's 2014 10-K shows surges in R&D, acquisition spending

10/28, 9:51am

Company admits to sagging iTunes music sales

Apple's 2014 10-K filing, just published by the Securities and Exchange Commission, shows major increases in acquisitions and research spending. Even excluding its $3 billion Beats takeover, the company still managed to increase acquisition spending from $496 million to $957 million during the last fiscal year. Annual research and development spending has more than doubled during the past three years, rising from $2.4 billion to $6 billion.

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Apple responds to CVS, Rite Aid blocking Apple Pay

10/27, 5:20pm

Claims public, business response to service 'overwhelmingly positive'

Apple has issued a formal response to CVS and Rite Aid blocking Apple Pay at their stores. "The feedback we are getting from customers and retailers about Apple Pay is overwhelmingly positive and enthusiastic," the company says. "We are working to get as many merchants as possible to support this convenient, secure and private payment option for consumers. Many retailers have already seen the benefits and are delighting their customers at over 220,000 locations."

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Former Apple execs Johnson, McDougal form new retail startup, Enjoy

10/23, 10:51pm

Service would help shoppers make better decisions about online purchases

Former Apple retail chief Ron Johnson, along with his former Apple colleague Jerry McDougal and former Apple creative director Tom Suiter have teamed up in a new retail-oriented startup endeavor called Enjoy, promising to help consumers spend more wisely instead of just aiming for the cheapest price. The company, which launches next year, will help consumers make smarter choices on buying, such as educating shoppers on the finer points of a camera to promote the best overall value.

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Apple to open 25 new Chinese stores in two years, says Cook

10/23, 9:31am

Argues China will become company's biggest market

As part of his trip to China, Apple CEO Tim Cook has told local media that the company is planning to open 25 stores in Greater China during the next two years. "Greater" China includes not just mainland China but Hong Kong and Taiwan. So far there are no Apple Stores in Taiwan, but there are three in Hong Kong and a dozen on the mainland, most of those being split between Beijing and Shanghai.

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New iPad Air 2, Mini 3 available for Personal Pickup at Apple Stores

10/22, 4:14pm

Option temporarily restricted to Wi-Fi models

Shoppers at Apple's online store now have the option of selecting Personal Pickup as a delivery option for the iPad Air 2 and iPad mini 3. When preorders opened last Friday, the company required all orders to be shipped. Notably, some stores are listed as having iPads ready for pickup today, even though Apple Store workers are saying they won't have tablets on sale until later this week, or even next week. Shipped orders are beginning to arrive on doorsteps however.

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Apple Pay loyalty program may be coming in time for holidays

10/21, 3:49pm

Demand may have pushed up schedule

A loyalty program for Apple Pay may be ready to go in time for the holidays, says Bank Innovation. Some retail sources had previously suggested this was unlikely, in part because of doubt about the prospects of a large shift in customer behavior happening right before the holiday season. Real-world market demand may be pushing up the timetable for a loyalty offering, however.

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Second Turkish Apple Store to open on Saturday

10/21, 10:46am

Country's first location with more conventional design

Apple's second store in Turkey is launching this Saturday at 10AM, the company has announced. The outlet is situated on one of the middle floors of Istanbul's Akasya Shopping Mall. It will be open from 10AM to 10PM seven days a week, and the company is already beginning to accept reservations for appointments including workshops and Genius Bar service.

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Apple Q4 breakdown details hits to iPad, iPod numbers

10/20, 5:26pm

Company's performance generally healthy

In the wake of its official announcement, Apple has posted a detailed breakdown (PDF) of its Q4 financial results. On a regional basis the company did well in most cases, for instance increasing Americans revenue 17 percent year-over-year to $16.247 billion, and European revenue 19 percent to $9.535 billion. "Greater" China -- including Hong Kong and Taiwan -- advanced 1 percent to $5.778 billion, and Japan was up 5 percent to $3.507 billion. Only the rest of the Asia Pacific region saw problems, with revenue dipping 3 percent to $1.923 billion. Global retail sales rose 15 percent to $5.133 billion.

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Apple Store, other iOS apps update with support for Apple Pay

10/20, 3:19pm

Relative handful of third-party apps currently showing support

The official Apple Store app has been updated to v3.1, enabling support for online Apple Pay transactions. Shoppers can now also make NFC-based payments at the company's retail outlets, but this doesn't require an app update; in either scenario, users must have a compatible device running iOS 8.1, which was released earlier today. Online payments are supported by the iPhone 6/6 Plus, iPad Air 2, and iPad mini 3. Only the 6 and 6 Plus can be used at retail.

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Apple pulls Bose products from online store

10/17, 4:47pm

Comes despite companies settling lawsuit

In spite of the two companies settling a lawsuit over noise cancellation patents, Apple has gone ahead and removed Bose headphones and speakers from its online store, visitors note. Rumors surfaced a week ago that Apple was planning to remove Bose products from its stores. Why it would want to was uncertain, but one point of speculation was animosity because of the lawsuit.

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Apple could stop selling Fitbit accessories at retail

10/15, 1:25pm

Decision may be linked to Apple Watch

Apple may, in the near future, stop selling Fitbit products at its retail stores, sources claim. No explanation has been given, but it's speculated that the reason may be the Apple Watch, which is shipping early next year and will share similar functions, even if it's more expensive and not intended purely as a fitness device. So far, Apple doesn't appear to be taking action against any other fitness trackers, but Fitbit controls nearly 70 percent of that market.

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Apple service providers expected to start servicing Beats hardware

10/14, 11:29am

Plan only pegged for 'the near future'

Authorized Apple service providers -- and presumably Apple itself -- will soon start servicing Beats speakers and headphones, according to a memo to providers obtained by a Greek website. The message states that "in the near future, Apple will be responsible for providing service" for Beats products. The company adds that it is now sending out contract addendums, and will publish articles explaining the exact processes for handling Beats gear.

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Apple to open two new US retail stores this week

10/13, 3:12pm

Company increasing pace of US store openings as new products roll out

Apple has departed from its slower 1-2 new or revamped store openings per month for its US operations, and will launch its third and fourth US-based stores this month in Florida and New Hampshire, respectively, this week. Following on the heels of store openings in Marlborough, Massachusetts and Trumbull, Connecticut, the company will unveil its next store in Sarasota, Florida as part of the grand opening of a new, $315 million University Town Center mall on October 16. A new store in Manchester, New Hampshire will open on October 18.

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Leaks peg October 18 date for Apple Pay, new service details

10/13, 10:13am

Official announcement expected at Oct. 16th press event

A leaked internal memo from US pharmacy chain Walgreens suggests that Apple Pay will launch this Saturday, October 18. The memo asks store managers to prepare workers for questions from the public. It also suggests that people will "only need to tap their iPhone 6 to the upper portion of the pinpad" to make a purchase. In truth the technology is slightly more complex, requiring a person to have a digit on their Touch ID sensor, and Apple Pay pre-configured with the card(s) they intend to use.

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Bose products to disappear from Apple Stores, sources claim [u]

10/10, 10:55am

Beats acquisition may be to blame

(Updated with references to Bose/Beats lawsuit) Apple is preparing to pull all of Bose's audio products from its stores, according to sources for MacRumors and MacNN. The MacRumors source says that the inventory change is due to start next week, and that workers will get instructions in the next few days. Commenting on the claim, the MacNN source suggests that it's likely true and "falls in line with a shelving reorganization for Christmas that we've already seen that's got nothing from Bose on it."

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Amazon reportedly experimenting with Manhattan retail store

10/09, 9:04pm

New York Amazon store claimed to act as mini warehouse for same-day deliveries

Amazon may be preparing to open its first physical retail store, reports claim, with an experimental store set to be unveiled in New York City. The online retailer is allegedly looking to open its first brick-and-mortar location on 34th Street in Manhattan, with the space expected to be turned into an Amazon pop-up store in time for the holiday shopping period.

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Long-delayed Edinburgh Apple Store to open on October 18

10/09, 12:27pm

Project years in development

Apple will finally open a long-awaited store in Edinburgh, Scotland on October 18, according to an official banner outside the shop. Efforts to build an Edinburgh outlet date back to at least 2010. Once a location on Princes Street was secured, the company then spent over a year in construction. This was followed by another nine-month delay as it worked to finalize the store's design.

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New Italian Apple Store opening near Venice on Saturday [u]

10/07, 9:09am

Country's 15th location

[Updated with two American store openings] On Saturday at 10AM local time, Apple is opening a new Italian store in Marghera, near Venice, according to the company's website. The outlet will be based in the Nave de Vero shopping center, which has over 100 stores spanning several floors. Apple's usual black construction facade went up in the mall earlier this year.

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Apple memo details improved benefits for corporate, retail workers

10/02, 1:30pm

HR promises more perks for retail staff

Apple's HR head, Denise Young Smith, has issued a memo to workers illustrating new and expanded benefits the company is implementing. These include extended parental leave, education reimbursements for classes taken, an expanded donation-matching program, subsidized student loan refinancing, and full acceleration of stock in the case of a worker's death. The parental leave changes mean that American mothers with Apple can take up to four weeks prior to delivery, and up to 14 weeks after; their partners can take up to six weeks. While not radical, the upgrade makes Apple more competitive with other major Silicon Valley firms.

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Colette event gives public behind-glass glimpse at Apple Watch

09/30, 10:49am

Jonathan Ive, Marc Newson among celebrities present

Today's Apple Watch event at Colette mostly involved units running on demo loop behind locked glass, visitors say. Members of the press are being allowed to wear the product, but even then, the hardware is still running on loop. Apple is also declining to provide any more information on specifications, pricing, or a launch date.

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Colette, Apple to hold Apple Watch event on September 30

09/29, 12:48pm

Could involve public hands-on

Apple and a Parisian fashion boutique, Colette, are planning a "one day only experience" on September 30, according to the latter's website. The event will run from 11AM to 7PM local time at Colette's storefront on Rue Saint-Honoré. Although neither company has said so explicitly, it appears to involve the Apple Watch, since Apple has adopted a fashion angle to marketing the product and the logo for the event resembles the Watch's homescreen.

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Executive confirms Microsoft Store opening soon on Fifth Avenue

09/29, 7:47am

Flagship Microsoft Store several blocks away from iconic Apple Cube store

Microsoft will be launching its first flagship retail location in Manhattan, a few blocks away from Apple's iconic Fifth Avenue glass cube store. The software giant has confirmed its Microsoft Store will be taking the place of a Fendi shop located at 677 Fifth Avenue, with executives claiming the store has already been five years in the making.

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Apple's iPhone 6 and 6 Plus roll out to 22 more countries

09/26, 2:34am

China still not on list due to regulatory morass; grey market thriving

While buyers in China impatiently wait for their government to move the new iPhone 6 and iPhone 6 Plus through a complicated regulatory process that prevented the new smartphones from being in the first wave of countries offering it, Apple is moving ahead with its expansion of retail sales to another 22 countries beginning today. The US, Australia, Canada, France, Germany, Hong Kong, Japan, Puerto Rico, Singapore and the UK saw long lineups and record demand on September 19, a phenomenon that is likely to be repeated.

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Phones 4U customers unlikely to receive iPhone 6 preorder refunds

09/25, 4:58pm

Administrators refer Phones 4U customers to credit card companies

Customers of UK retailer Phones 4U may not receive a refund for their pre-ordered iPhone 6 or iPhone 6 Plus. PWC, the administrators of the failed retail chain, has effectively reversed an earlier decision to allow for refunds to proceed, with affected customers now extremely unlikely to receive a refund directly from the company at all.

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EE agrees with administrators to acquire 140 Phones 4U stores

09/22, 6:53am

Approximately 900 jobs to be saved by store sale

More stores from failed British mobile phone retailer Phones 4U are being scooped up for use by a second carrier, with shops to be rebranded and reopened in a short space of time. EE, operator of Orange and T-Mobile in the country, has signed a deal with administrators to acquire 58 of the stores from the company, pending court approval, and in the process attempt to keep on 359 affected employees at the locations.

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Vodafone plans takeover of 140 Phones 4U stores, save 900 jobs

09/19, 3:33pm

Rebranding of 140 Phones 4U stores to Vodafone expected in coming weeks

European carrier Vodafone is going to attempt to help some of the employees affected by UK retailer Phones 4U's administration proceedings. The mobile phone network will step in and acquire 140 of the chain's stores across the country, and in the process take on approximately 900 of the affected 5,596 staff at the saved locations.

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Cook appears at Palo Alto Apple Store, Ahrendts shows in Sydney

09/19, 12:58pm

Apple executives drum up publicity for iPhone 6 launch

For today's iPhone 6 launch, Apple CEO Tim Cook made an appearance at the Palo Alto Apple Store, while retail head Angela Ahrendts helped launch the phone in Sydney, Australia -- one of the first places in the world to get the device. Cook is said to have taken selfie photos with the crowd, and joked that he'd gotten the phone several months ago. Ahrendts was spotted talking with Apple Store clerks.

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SACOM protests labor abuses during Hong Kong iPhone 6 launch

09/19, 11:49am

iPhones 'still made in sweatshops,' group says

The launch of the iPhone 6 at Apple's Hong Kong store has been tumultuous, accounts say. Police were brought in to disperse people waiting in line without reservations, and a regional activist group -- Students and Scholars Against Corporate Misbehavior, or SACOM -- took advantage of the event to protest what it says are ongoing abuses by Apple suppliers. The group unfurled a large banner over the store reading "iSlave 6, Harsher than harsher, Still made in sweatshops," and published a new document about a nearly year-long investigation into one of Apple's most important suppliers, Pegatron.

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Fifth Avenue iPhone 6 line spans 12 blocks; 6 Plus in low US supply

09/19, 10:26am

T-Mobile carrier outlets without any Plus units

While other Apple Stores saw large lines for this morning's iPhone 6 launch, the Fifth Avenue outlet in New York City saw a lineup stretching 12 city blocks, according to Business Insider. By 6AM, it had extended from 59th and 5th to 71st and 5th, despite overnight temperatures dropping to about 54F. To deal with the wait and the weather, people brought chairs, coats, and blankets.

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Virtually 'no chance' of finding iPhone 6 Plus at retail on Friday

09/18, 3:42pm

16GB models may be completely absent

People trying to buy an iPhone 6 Plus at a third-party retailer tomorrow may be out of luck, sources at carrier stores and Apple's retail partners say. Although outlets are said to be receiving shipments all day today, only two to three percent of iPhone 6 units are said to be the Plus, and even then only in one color. There's almost "no chance" of finding a Plus on Friday, the people claim, adding that the 16GB version will be absent entirely. The regular iPhone 6 should be available in all colors and storage capacities, if in varying degrees.

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Phones 4U goes into bankruptcy, cancels iPhone 6 preorders

09/15, 11:10am

Puts jobs of 5,596 people at risk

UK retailer Phones 4U has gone into administration -- the UK equivalent of bankruptcy protection -- following a decision by network operator EE not to renew a contract ending in September 2015. The company now lacks any network partners, as earlier this month Vodafone said it would skip extending its own contract. All of Phones 4U's 550 stores are shut today, and will only reopen if and when administrators decide business can resume. The situation could endanger the jobs of some 5,596 workers.

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Best Buy, Walmart decline to support Apple Pay

09/12, 12:46pm

Retailers choose platform-agnostic option

Two major US retailers -- Best Buy and Walmart -- have announced that they will not support Apple Pay, according to the Wall Street Journal. The companies are instead said to be backing a payment service operated by Merchant Customer Exchange. The MCX technology requires only an app download, and is platform-agnostic, supporting older iPhones as well as Android devices. Apple Pay will be restricted to the iPhone 6, 6 Plus, and Apple Watch.

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Apple Store online down in preparation for iPhone 6 pre-orders [u]

09/12, 1:02am

Store to return at midnight for flood of expected early adopters

[Update: Pre-orders have begun] The familiar "We'll be back" sign has appeared on the US and other countries' online Apple Stores in advance of the expected 12AM PT Friday opening for pre-orders on the new iPhone 6 and iPhone 6 Plus. Customers in Australia, the UK, Canada, France, Germany, Hong Kong, Singapore, Japan, Puerto Rico and of course the US can pre-order the devices, which will appear at retail September 19.

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Walmart to cut $20 off iPhone 6 price, offers preorder gift card

09/11, 6:14pm

Catch: pricing available on 16GB models only, Sam's Club prices $2 cheaper

Walmart, as is its custom, is planning to offer the iPhone 6 and iPhone 6 Plus at a slight discount from other merchants. The company is reported to be taking $20 off the standard price, lowering the cost to $179 for a base model iPhone 6, or $279 for a base-model iPhone 6 Plus (both with new two-year contract). Those who pre-order from Walmart starting tomorrow will also get a $15 e-gift card.

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Radio Shack posts brutal quarterly losses, bankruptcy imminent

09/11, 2:46pm

Company may be forced to liquidate if relief not found

Following a 10th-straight quarterly loss, electronics retailer Radio Shack noted that it may need to file for bankruptcy protections. The company, with its stock in danger of New York Stock Exchange delisting, is also reportedly evaluating other options for the future, including an outright sale, or a call for investors to boost cash stocks to survive until the generally lucrative holiday season.

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Pre-orders for iPhone 6 to begin at 12:01AM Pacific on Friday [u]

09/11, 1:38pm

Includes Apple, major carriers

[Updated with in-store pickup news] In the US, online preorders for the iPhone 6 and 6 Plus will begin at 12:01AM Pacific time Friday morning. While Apple has yet to announce an exact hour, AT&T, Sprint, and Verizon all have, and traditionally Apple has opened up preorders at the same time. Other vendors, like T-Mobile, are referencing a broad September 12 window.

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Launch of iPhone 6 may see 'Reservation Pass' system at Apple Stores

09/11, 12:45pm

Switch from paper to digital

For the launch of the iPhone 6 on September 19, Apple Stores will use a new system called Reservation Pass, a report says. During past Apple product launches, people in line have typically been given paper cards specifying the particular model they asked for. This let stores keep rough track of inventory, while ensuring that people wouldn't waste their time if a model happened to be sold out.

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Apple India announces iPhone 6 launch on October 17

09/11, 3:24am

New iPhone pricing not yet revealed, may foreshadow revised China ship date

Apple's homepage for India has revealed that the new iPhone 6 and iPhone 6 Plus are to debut in the country on October 17, nearly a month after the US and first-wave countries' debut. The US, Canada, UK, Australia, France, Germany, Singapore, Hong Kong, Japan and Puerto Rico will all get the iPhone on the first day of retail availability, September 19. China was to have been a part of that first wave, but the iPhone has been delayed there due to foot-dragging by regulatory agencies.

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Radio Shack to offer $50 iTunes gift card with iPhone 6 purchase

09/10, 6:01pm

Follows Verizon offer for free iPhone 6 with recent iPhone trade-in

With nine days to go before the debut of the iPhone 6 and iPhone 6 Plus, retailers are beginning to bring out offers to entice current smartphone owners to cash in or trade in their current device for a discount on the cost of the latest iPhone. Following previous reports of cash-in services locking in prices and giving sellers a month to send in their phones, and Verizon offering free (base model) iPhone 6 units to those trading in a working iPhone 4 or later, Radio Shack is offering both a trade-in and gift card incentive program.

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Apple introduces Apple Pay mobile payment platform

09/09, 2:11pm

Uses NFC technology, Touch ID, Secure Element

Apple today announced Apple Pay, its long-awaited mobile payment system. The technology relies on a mix of Passbook, Touch ID, and new NFC and "Secure Element" hardware in the iPhone 6 and 6 Plus. Users can add credit cards from their iTunes account, or take a photo of one and verify it with the bank. A credit card number isn't stored on a phone or shared, and transactions are tokenized, as was rumored. Should a phone be stolen, Find My iPhone can be used to disable purchasing functions, eliminating the need to cancel cards. Cashiers don't see any of the transaction data.

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Disney stores being fitted with upgraded iBeacons, NFC readers

09/09, 12:17am

Apple Stores, McDonalds also said to be receiving upgraded beacons, NFC terminals

Ahead of an expected announcement of an Apple-led mobile payments solution, there have been new reports that prominent retailers such as Disney Stores, McDonald's and Apple's own retail stores have joined the ranks of businesses receiving new, upgraded NFC readers and iBeacon sensors as required. The system, if successful, could offer a future alternative to the planned move to a "chip and PIN" credit- and debit-card system already widely in use in Canada and Europe.

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Apple's NFC payment system to use tokenization, sources say

09/08, 9:13am

Apple Stores, other locations already equipped for NFC

Apple's NFC-based mobile payments system will use tokenization, sources claim. The technology involves substituting debit and credit card numbers with complex, one-time codes. In theory, this ensures that even if transaction data is intercepted, it can't be used again. Tokens also have potential beyond payments, extending to areas like transit passes or physical security.

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AppleCare+ headed to Australia in 'coming weeks'

09/05, 1:44pm

Could be harbinger of expansion to other countries

AppleCare+ plans should be on sale in Australia in the next few weeks, a source says. Apple Store workers are expected to start sales training within days. Unlike regular AppleCare plans, AppleCare+ options include reduced fees for fixing accidental damage to iPhones and iPads. It's not clear what those fees might be in Australia, nor what the overall plans will cost.

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Line already forming for iPhone 6 at Fifth Avenue Apple Store

09/03, 4:18pm

Some early campers promoting businesses

People are already lining up at Apple's Fifth Avenue store in New York City in preparation for the launch of the iPhone 6, notes CNBC. Two of them, Brian Ceballo and Joseph Cruz, are said to have arrived on August 31 in an attempt to beat a previous 18-day camp-out record by one day. Continuing a trend with other recent iPhone launches, Ceballo and Cruz are promoting a company, BuyBackWorld. They in turn were paid $2,500 by two other people -- Jason and Moon Ray -- to give up their positions at the head of the line. The Rays are promoting a VideoMedicine app that lets patients communicate with doctors.

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Atlanta to get Cumberland Mall Apple Store on Saturday

09/02, 3:38pm

City's third Apple outlet

Apple has announced plans to launch a new US store this Saturday, this time in Atlanta, Georgia's Cumberland Mall. The shop will open at 10AM that day, and in keeping with regular hours, operate until 9PM. The only exception is on Sundays, when hours will span noon to 6PM.

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Security guards protest low wages, block Apple San Francisco store

08/28, 9:56pm

Protest accommodated until doors to store blocked

A group of corporate and retail security guards for Apple stores staged a peaceful protest of what they consider to be low pay relative to other employees at the company's flagship San Francisco store on Thursday. The issue the guards were drawing attention to is not one specific to Apple, but endemic among tech firms in Silicon Valley -- who collectively tend to pay cleaning, support, maintenance and security staff lower wages on average than regular employees.

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Apple wins patent on Fifth Avenue store's redesigned glass cube

08/28, 9:18am

Architecture partly designed by Steve Jobs

The US Patent and Trademark Office has granted an Apple design patent on the most recent incarnation of the glass cube sitting over the Fifth Avenue Apple Store in New York City. The original cube -- paid for and partly designed by Apple co-founder Steve Jobs -- used 90 panes of glass. In 2011, however, Apple spent some $6.7 million on installing a redesigned, more visually-appealing version of the cube with just 15 panes, taking advantage of advances in glass technology.

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Online Apple store now offering iPhone upgrades via AT&T Next

08/27, 12:07pm

Verizon, T-Mobile upgrade support only being piloted at retail

Apple's US online store is now offering iPhone shoppers the chance to purchase a device via an AT&T Next upgrade plan, instead of just choosing a two-year contract or going unlocked. Previously, people on a Next plan had to upgrade through AT&T itself. Apple's site provides a chart illustrating the differences between the 12- and 18-month Next plans and going with a regular contract.

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Briefly: T-Mobile iPhone sale, Otterbox exploring buyout

08/26, 8:30pm

T-Mobile will discount some models of iPhone by $50 off full price

Starting on Wednesday, T-Mobile will offer a discount of up to $50 off the full price of all iPhones, according to a leaked internal memo. The offer will not affect subsidized iPhones, but applies to "device only" (no contract) sales. The discount will vary depending on the model and capacity, notes TmoNews, and is likely a reaction to recent price-cutting of contract phones by retailers like Walmart, which has dropped the price of the iPhone 5c to 97 cents and the iPhone 5s to $79 with a two-year contract.

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